Q: Hi, I have noticed a major issue with the white label feature.
I have successfully set my agency subdomain and can access my agency dashboard. However, the problem is that when a client wants to add their own custom domain, the platform instructs them to point their domain to “answerly-chat--domain.b-cdn.net.” This exposes the Answerly brand again, which contradicts the principles of white labeling. The purpose of the white label feature is to hide any branding related to the original service provider. Please let me know how this can be fixed. I have already sent you an email and attached screenshots.
Nevrie_Answerly
May 31, 2024A: Hi there,
Thank you for sharing your feedback.
You are correct, and we are aware of the issue. We are currently working on an update to address it, and it should be released soon.
Thank you for your patience. ✌️
117697831916257567926yup and then they look up answerly see you can get agency for $69.00 /month and you lose the client
marketingdudePLUSAny information on when this will be fixed and what the new url schema will be? Seems also similar interest in Community https://community.answerly.io/t/how-to-add-custom-link-for-sharing-whitelabeled-chatbot/996
111910296397834875199Did this whitelable issue get fixed? I'm interested in Tier 5
I apologize for the confusion. I misunderstood the CNAME details because we have multiple CNAME options available. The issue you experienced with this feature has actually been resolved for some time now.