4.1
Taco ratings
Customers appreciate Answerly for its powerful AI capabilities, user-friendly interface, and responsive customer support. Some users have reported issues with feature functionality and occasional delays in support responses. However, with an overall rating of 4.2 and positive feedback outweighing the drawbacks, Answerly proves to be a valuable tool for businesses seeking efficient customer support. With a 60-day money-back guarantee, it's worth giving Answerly a try to experience its benefits firsthand.
AI-powered summary of customer reviews
Verified purchaser
I really thought this was it.
I really had high hopes for this. The team seemed great, responsive and enthusiastic - the product was really good although was lacking in some ways, that seemed easily fixable. But they basic things never got fixed and now it's degrated further into something that is absolutely unusable. The bots can not answer a single question correctly without messing something up and most of the knowledge it doesn't access, even if you give it the most basic of knowledge.
Huge disappointment and has giving me plenty of headaches, both from a developer standpoint and a customer standpoint. Spent countless hours trying to get the bot to not be retarded, in some cases i was successful - but it was like playing whack-a-mole. One thing fixed another thing went bust, and the basic never got better.
Fatos_Answerly
Dec 10, 2024Hi Paradisian,
Thank you for sharing your detailed feedback. We deeply regret the frustration and challenges you've experienced. We understand how crucial reliability and accuracy are for both developers and customers, and we are striving to continuously improve our platform to meet those expectations.
It's important to note that our platform is operating as designed, but embeddings as a...
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Verified purchaser
One of the worst purchases ever
Have bought a boat load of products on Appsumo, but I have never regretted any to this extent. I was pretty excited when I saw the features and especially the whitelabel options and so I went with the highest tier: Tier 5. Problems started cropping up one after another. The chatbot is not very customizable including some of the most basic features like giving a responses with links to options doesn't work. Their support responds (slowly), and they seem to be unable to get a fix for most issues we faced despite having pretty simple requirements.
Most importantly, AppSumo support will not help once the 60 day window closes even if the product stops working as it did during the first 60 days. Only then it dawned me that AppSumo products are 60 day purchase than a lifetime one - because that is the only time window where you are assured of a working product and beyond that it is just a bonus. Think twice before buying the highest tier for any deal and remember it can stop working anytime and AppSumo support will be of not be of any help.
Fatos_Answerly
Dec 10, 2024We’re sorry to hear about your experience and truly regret the frustration.
While we strive to make our chatbot highly customizable, we acknowledge there’s room for improvement. There is a lot on our roadmap!
We also apologize if our support fell short of expectations, it must have been a busy day! -- and are working to improve response times and issue resolution. As for the AppSumo refund...
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Verified purchaser
Removed features from lifetime deal
Have been tweaking the bot for almost a deal, which was painstaking, it would chat loop or give wrong information, or just try and have a chat instead of doing what its main goal was. I was hoping to launch it this week so logged on to see if I could finally bash out the kinks, only to find most of the features are behing a $90 a month paywall, what happened to lifetime access? (even sometime as basic as forms is now behing the paywall, have my form already made but cant change it bevause I need to pay. madness)
Fatos_Answerly
Dec 10, 2024We’re sorry to hear about your experience, but we want to clarify that this is completely untrue.
All lifetime deal features remain accessible as promised, and nothing has been moved behind a paywall.
If you’re experiencing any issues, please reach out to us at hi@answerly.io, and we’ll resolve this for you promptly.
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Verified purchaser
Great concept let down by support
We bought tier-5, and while we've been generally pleased with the product, the support is a major let down.
Our issue in particular has been with the agency/white-label functionality, which includes the ability to set your own custom SMTP server. This is a great feature, but it just doesn't work.
We've tried configuring it with AWS SES, SMTP2Go and every time it fails.
Interacting with support is like asking how many r's there are in strawberry - their support bot asks insightful questions then ignores the answers and says "you are entering the details incorrectly"...
It's so frustrating that such a small and simple part of the system is letting it down..
Fatos_Answerly
Dec 10, 2024Thank you for sharing your experience and for choosing Tier-5! We’re glad to hear you’re generally pleased with the product.
We understand your frustration with the white-label SMTP settings. These configurations can indeed be tricky due to the technical overhead they require. However, we’re actively working on simplifying this process and improving our support to ensure issues like these are...
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Verified purchaser
Most of the features are not working.
Most of the features are not working(example: forms are not working. logic issues. chat is not responding...)
Support is not responding. Full of Bugs. Wish I could refund earlier
Fatos_Answerly
Dec 10, 2024We’re sorry to hear about your experience. This is not the standard we strive for, and we understand how frustrating this must be.
Forms, logic, and chat features should be functioning as intended, and we are committed to resolving any bugs or issues you’ve encountered.
If you haven’t already, please reach out to us at hi@answerly.io, and we’ll prioritize your concerns to ensure everything...
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