We bought tier-5, and while we've been generally pleased with the product, the support is a major let down.

Our issue in particular has been with the agency/white-label functionality, which includes the ability to set your own custom SMTP server. This is a great feature, but it just doesn't work.

We've tried configuring it with AWS SES, SMTP2Go and every time it fails.

Interacting with support is like asking how many r's there are in strawberry - their support bot asks insightful questions then ignores the answers and says "you are entering the details incorrectly"...

It's so frustrating that such a small and simple part of the system is letting it down..