Great concept let down by support
We bought tier-5, and while we've been generally pleased with the product, the support is a major let down.
Our issue in particular has been with the agency/white-label functionality, which includes the ability to set your own custom SMTP server. This is a great feature, but it just doesn't work.
We've tried configuring it with AWS SES, SMTP2Go and every time it fails.
Interacting with support is like asking how many r's there are in strawberry - their support bot asks insightful questions then ignores the answers and says "you are entering the details incorrectly"...
It's so frustrating that such a small and simple part of the system is letting it down..
Fatos_Answerly
Dec 10, 2024Thank you for sharing your experience and for choosing Tier-5! We’re glad to hear you’re generally pleased with the product.
We understand your frustration with the white-label SMTP settings. These configurations can indeed be tricky due to the technical overhead they require. However, we’re actively working on simplifying this process and improving our support to ensure issues like these are resolved more smoothly.
Please don’t hesitate to reach out to us directly at hi@answerly.io, and we’ll do our best to assist you with your setup. Your feedback helps us improve, and we truly appreciate it.