Verified purchaser
Technical support is very poor.
I bought the highest product to use the Whitelabel feature, I spent a lot of effort to test the product to better understand the product and also wanted to provide my customers with a good product. I sent many different emails to ask questions that needed to be solved and errors that needed to be fixed for the new version, but received indifference, more than 1 week still did not receive a response from Answerly.
The product is good but on the contrary, there is no peace of mind when using the product. I bought it and I also feel very insecure because if there is a problem that needs to be solved, who will solve it, wait 1 week, 1 month to wait for a response from Answerly?
The 1-star rating is due to poor customer support, not because of the product.
Fatos_FacePop
Feb 13, 2026Hi Hatori, thank you for the review!
We completely accept this criticism; a great product means nothing if you feel stranded when you need help. We have explicitly addressed this by hiring new, dedicated support agents to ensure that the delays you experienced are a thing of the past and that response times are now immediate.
Please reach out to us again so our expanded team can prioritize your Whitelabel setup and give you the peace of mind you deserve. We are committed to proving that our support now matches the quality of the platform.