Here is my honest review of the product. First of all, I give it an 8.5/10 or 4 stars (whichever you prefer) due to two specific points that currently concern me.The Good:It is a project that keeps growing.The creator is [Note: text is incomplete in the original].It is a high-quality tool (tested by both my clients and myself to date).They have improved most of their documentation, and some articles include videos.You can pay to get a white-label app to monitor chats.It is very comprehensive and continues to expand.It features many useful extra tools (though configuring them is tedious, especially for clients looking for a functional tool in minutes).The Bad:If you plan to build your own chatbot service, you cannot create pre-configured material (e.g., templates in your language or client-configured templates).You still have to manually modify some elements to prevent "Anychat" from appearing instead of your own brand.If a client requests support, you cannot view anything on their dashboard from your account, making it impossible to assist them.Ticket response times are very long.Lack of clarity regarding where your (or your clients') resources are stored and how long they remain valid before deletion (clients trust they last forever).It lacks a tutorial (or video) on how to build a proper chatbot for beginners, making it a semi-useless feature for new users.The Concerning (for me):As a tool purchased on AppSumo, we know these projects sometimes end up dying. Anychat is an excellent purchase, but it makes you question its long-term viability or suitability as a client service. It could disappear overnight, creating problems with clients, or you could invest time white-labeling the tool only for it to vanish later for any reason.This has been the main reason why I currently do not sell it as a service. Instead, I offer it for "free" to avoid liability with clients, preventing a situation where they purchase a product and it disappears a month later.It has been on the market for almost 3 years, and I hope it stays that way, but you never know. As I mentioned, customer service is very slow or sometimes non-existent.ConclusionI do recommend this tool; it is good and highly useful. They have improved significantly over the past 2 years, and I rarely experience issues with the platform. Honestly, it is my best AppSumo purchase.