Easily the best deal I ever found on appsumo.
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How I would describe this tool:
A unified inbox for multi/ omni channel customer support. Has some GREAT features like:
helpdesk/ faq page sistem
Ticket System
AI assistant knowledge builder
Chat Flows / Automations
email inbox ticket system
iOS/ Android App
CRM*

The unified inbox can be connected with these channels and more:
WhatsApp QR
WhatsApp API
Instagram
Live chat widget
Telegram
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What it doesn't have while a whrite this review:
CRM in development
Agent support performance report
Csat report (how customers reviewed the agent support)
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The developer keep polishing it. So far so good.