Verified purchaser
Nothing good until now
We have been using AnyChat for almost 2 weeks, and we have a problem with WhatsApp integration. We sent a support email 4 days ago, and no one answered until now.
So no support at all!!
We will send back the deal, unfortunately, and we do not recommend it.
Hi Andrew,
I had change the token for a new one, the integration starts work, I can send templates but when a customer replay my template the answer never get back to AnyChat.
How to solve it?
The ticket is #422
Leandro
Andrew_AnyChat
Jun 1, 2026Hello Leandro,
I apologize for the delay.
Our team has just responded to your ticket.
I also duplicate the response here:
Your connected phone number is connected using your own Facebook app, but your access token has expired. That's the main reason why you can't submit the template for review.
We have also added an error description for this case, so now you can easily identify the issue.