Q: I really like Clickup but I also like checking out deals on Appsumo and I've switched companies several times.
But I'd like to know what your customer support is like? What are your support hours?
One major advantage I have while using ClickUp is that they are located in the same city I am, San Diego. So, I pretty much never have to wait to get an answer from support.
I'm guessing you're not located in the United States but do you have support hours that match American business hours? Nothing drives me...
Founder Team
Supreet_Anywhere
May 14, 2024
A: Hi There, We understand waiting for support can be frustrating, this is why we try to respond as soon as we can and try to maintain the first response on chat within 20 minutes of questions being posted.
Customer support is one of our primary priorities at Anywhere.
I hope that helps, please feel free to write me back in case you have more questions I can help with.
So, you have 24/7 support? Or are you saying that your goal is to answer within 20 minutes during your customer support hours? If it's the latter, what are your customer support hours? Thanks!
Hello, We have 3 executives who handle the support during all times of the day. Our support is 24*5, weekends being off. We have been responding and attending to the queries within 20 minutes so far and we would like to keep up this pace going forward as well.
Q: Can I send data to Anywhere from an outside source?
For instance, Elementor pro-forms have webhooks. I have an Elementor form where one can enter name, email etc. I would then want to send this data to Anywhere to do sales pipeline tracking.
Founder Team
Supreet_Anywhere
May 14, 2024
A: Hi clearstar, Yes, this is possible via the Zapier & Webhook integrations. Hope this helps.
Will the coming soon features (Wikis, Rewards, Bookmarks, Workspaces) be included for people who buy just a single code, or would we need to buy a certain amount of codes to make sure we'll have those features in our plan?
2. What's your staying power? In other words, what reasons can you give us to be confident you'll be around in a year from now? Have you secured funding? Have you broken...
Founder Team
Supreet_Anywhere
May 14, 2024
A: Hi anametheus, Thanks for your interest in Anywhere & checking us out.
Let me try & answer your questions below: 1. Will the coming soon features (Wikis, Rewards, Bookmarks, Workspaces) be included for people who buy just a single code, or would we need to buy a certain amount of codes to make sure we'll have those features in our plan? ST: yes, we do intend to make these features available...
Excellent and prompt answers to my questions. I literally bought 6 codes for Anywhere right after I read them.
I am really excited about the upcoming Rewards feature. Can you tell us more about how you envision implementing it in addition to what you write about it in your pricing page?
Hi, Anametheus, I am glad you are onboarded. Welcome to the team :)
We wrote a separate in-house product a few years ago called Tangerine, we would like to introduce that as a reward program in Anywhere.
The idea is that each team member gets 5 virtual tangerines every day, that they can share with other people who help them through the day. Consider this as a virtual emoji that you use in...
The timeline is what I am afraid of committing. As of today, we have a small dedicated team working on the product & hence the implementation of requests is slow. Of course, this may change in the future as we become capable of adding more engineers to our team (external funding, more business, higher revenues). Currently, we are doing top voted requests first & as of now, the Reward feature is...
Q: Impressed with the amount of suggestions you guys are implementing, the tool looks really good.
I have a question about time tracking.
I want to be able to track time spent on tasks, and in some instances I have to bill out for that time, and sometimes bill out for different rates (ie time I spend on a task may be billed more than a designer, for example).
1. Is there a way to pull a report for a project that outlines the billable time spent on that project, broken down by task, worker, time spent and hourly rate?
2. Is there a way to set hourly rate per employee/contractor?
Founder Team
Supreet_Anywhere
May 14, 2024
A: Hi Michael, Thank you for your feedback. Appreciate it.
The reporting feature is still pending to be done our side, once done you will be able to generate reports based on the time spent in a project between days broken down by tasks and people.
We don't have a way to setup hourly rates so far, is request you to add this to our roadmap, I can not commit right away but if this becomes a...
Q: Why can't we add users with a gmail account?
I have a few freelancers that I'd like to add to project as users and it won't allow me to add them because their emails are gmail.
Share Anywhere
Q: I really like Clickup but I also like checking out deals on Appsumo and I've switched companies several times.
But I'd like to know what your customer support is like? What are your support hours?
One major advantage I have while using ClickUp is that they are located in the same city I am, San Diego. So, I pretty much never have to wait to get an answer from support.
I'm guessing you're not located in the United States but do you have support hours that match American business hours? Nothing drives me...
Supreet_Anywhere
May 14, 2024A: Hi There,
We understand waiting for support can be frustrating, this is why we try to respond as soon as we can and try to maintain the first response on chat within 20 minutes of questions being posted.
Customer support is one of our primary priorities at Anywhere.
I hope that helps, please feel free to write me back in case you have more questions I can help with.
Thanks
ST
Share Anywhere
So, you have 24/7 support?
Or are you saying that your goal is to answer within 20 minutes during your customer support hours?
If it's the latter, what are your customer support hours?
Thanks!
Hello,
We have 3 executives who handle the support during all times of the day. Our support is 24*5, weekends being off.
We have been responding and attending to the queries within 20 minutes so far and we would like to keep up this pace going forward as well.
I hope that clarifies it further :)
Q: Can I send data to Anywhere from an outside source?
For instance, Elementor pro-forms have webhooks. I have an Elementor form where one can enter name, email etc. I would then want to send this data to Anywhere to do sales pipeline tracking.
Supreet_Anywhere
May 14, 2024A: Hi clearstar,
Yes, this is possible via the Zapier & Webhook integrations. Hope this helps.
Regards
ST
Share Anywhere
Q: 1.
Will the coming soon features (Wikis, Rewards, Bookmarks, Workspaces) be included for people who buy just a single code, or would we need to buy a certain amount of codes to make sure we'll have those features in our plan?
2. What's your staying power? In other words, what reasons can you give us to be confident you'll be around in a year from now? Have you secured funding? Have you broken...
Supreet_Anywhere
May 14, 2024A: Hi anametheus,
Thanks for your interest in Anywhere & checking us out.
Let me try & answer your questions below:
1. Will the coming soon features (Wikis, Rewards, Bookmarks, Workspaces) be included for people who buy just a single code, or would we need to buy a certain amount of codes to make sure we'll have those features in our plan?
ST: yes, we do intend to make these features available...
Share Anywhere
Verified purchaser
Excellent and prompt answers to my questions. I literally bought 6 codes for Anywhere right after I read them.
I am really excited about the upcoming Rewards feature. Can you tell us more about how you envision implementing it in addition to what you write about it in your pricing page?
Thank you and happy to be aboard for the journey.
Hi, Anametheus,
I am glad you are onboarded. Welcome to the team :)
We wrote a separate in-house product a few years ago called Tangerine, we would like to introduce that as a reward program in Anywhere.
The idea is that each team member gets 5 virtual tangerines every day, that they can share with other people who help them through the day. Consider this as a virtual emoji that you use in...
Verified purchaser
I love the idea and the way you're envisioning to implement it. Any idea as to when we'll see it live?
Thanks again for your prompt and informative response.
Happy to be a new customer for Anywhere.
The timeline is what I am afraid of committing. As of today, we have a small dedicated team working on the product & hence the implementation of requests is slow. Of course, this may change in the future as we become capable of adding more engineers to our team (external funding, more business, higher revenues).
Currently, we are doing top voted requests first & as of now, the Reward feature is...
Verified purchaser
I understand. Thank you for the prompt and honest response.
Just saw you are shuddering the app on 7.25...I guess these answers didn't age well. Too bad as it provided some value in the space...
Q: Impressed with the amount of suggestions you guys are implementing, the tool looks really good.
I have a question about time tracking.
I want to be able to track time spent on tasks, and in some instances I have to bill out for that time, and sometimes bill out for different rates (ie time I spend on a task may be billed more than a designer, for example).
1. Is there a way to pull a report for a project that outlines the billable time spent on that project, broken down by task, worker, time spent and hourly rate?
2. Is there a way to set hourly rate per employee/contractor?
Supreet_Anywhere
May 14, 2024A: Hi Michael,
Thank you for your feedback. Appreciate it.
The reporting feature is still pending to be done our side, once done you will be able to generate reports based on the time spent in a project between days broken down by tasks and people.
We don't have a way to setup hourly rates so far, is request you to add this to our roadmap, I can not commit right away but if this becomes a...
Share Anywhere