Very bad support
I ran into a roadblock trying to make an Aviation themed wallpaper app, which was my first ever.
I was trying to make a folder called Commercial Airplanes and inside the folder put pictures of the planes. Seems simple enough, right? The app puts the pictures and the folder right beside each other in a list. Not one inside the other.
So I created a 3-minute Loom video explaining my conundrum and set in a support ticket. First, I asked in the live chat, and after an hour of waiting, I sent it in via the form on their website.
That was 6 days ago. So tonight, I go to their live support, which they claim is 24/7, and the person responding has no ticket for me.
If I'm running into simple errors now, and I haven't even gotten to the hard stuff yet, what will that look like?
I'm requesting a refund.
Liezl_AppilyAppBuilder
May 9, 2024Hello troy_did_it,
Thank you for reaching out. We apologize for the delayed response, it seems you left a message on the website chat, and did not send an email directly, and your request got backlogged.
Looking at your video, it seems you followed all the correct steps. You can manage the Folder's design from the design settings, and then also, you can create sub-folders as well, by simply dragging the folder underneath another folder if needed.
We would really like the chance to make things right. Please let us know if there is anything we can do to help in regards to your App, and we will be more than happy to assist you.
Again, our sincerest apologies Troy.
I hope the above-mentioned might be of assistance. Should you require any additional information, please do not hesitate to contact us at support@appilyappbuilder.com
Kind regards
Appily App Builder Support - Liezl