Hello, your support to email form at https://app.appmysite.com/email\u002Dsupport is not finish loading forever. Can I have a support email or a way to contact you...\u000a\u000aMy question \u000aHello AppMySite team,\u000a\u000aI am a new user. I use e\u002Dcommerce with blogs. \u000aand at the \u0022App Preview\u0022 I cannot sync login with my website.\u000a\u002D I cannot log in with the existing user credential but \u0022Unauthorized user.\u0022 (Please see attachment.)\u000a\u002D I cannot change the password from the app\u000a\u002D I cannot complete the checkout because of an Internal Server Error.\u000a\u002D when I use the same email address to log in/ checkout the app will know that that user email existed.\u000aIs it normal that I cannot preview this?\u000ahttps://drive.google.com/file/d/13BS5UQPuL3baqNRUUT5bRLBbstrO5Wui/view?usp\u003Dsharing\u000ahttps://drive.google.com/file/d/1fTI8JW75cjCzenK3hH\u002Dhi\u002DbfGh4ozebr/view?usp\u003Dsharing\u000ahttps://drive.google.com/file/d/11snpQpVnCak0YgeQiSrphktTTA8lXw7p/view?usp\u003Dsharing\u000a\u000aCan I ask you another question. Is the login from the app will seamlessly continue the login cookie to web\u002Dview page? For example, if I log in from that app login form. Then when I access the web\u002Dview, if I still logged in with the same user? I think my site this time will almost use web\u002Dview function.\u000a\u000aPlease help.\u000aThank you so much.\u000aMin

Question

Hello, your support to email form at https://app.appmysite.com/email\u002Dsupport is not finish loading forever. Can I have a support email or a way to contact you...\u000a\u000aMy question \u000aHello AppMySite team,\u000a\u000aI am a new user. I use e\u002Dcommerce with blogs. \u000aand at the \u0022App Preview\u0022 I cannot sync login with my website.\u000a\u002D I cannot log in with the existing user credential but \u0022Unauthorized user.\u0022 (Please see attachment.)\u000a\u002D I cannot change the password from the app\u000a\u002D I cannot complete the checkout because of an Internal Server Error.\u000a\u002D when I use the same email address to log in/ checkout the app will know that that user email existed.\u000aIs it normal that I cannot preview this?\u000ahttps://drive.google.com/file/d/13BS5UQPuL3baqNRUUT5bRLBbstrO5Wui/view?usp\u003Dsharing\u000ahttps://drive.google.com/file/d/1fTI8JW75cjCzenK3hH\u002Dhi\u002DbfGh4ozebr/view?usp\u003Dsharing\u000ahttps://drive.google.com/file/d/11snpQpVnCak0YgeQiSrphktTTA8lXw7p/view?usp\u003Dsharing\u000a\u000aCan I ask you another question. Is the login from the app will seamlessly continue the login cookie to web\u002Dview page? For example, if I log in from that app login form. Then when I access the web\u002Dview, if I still logged in with the same user?  I think my site this time will almost use web\u002Dview function.\u000a\u000aPlease help.\u000aThank you so much.\u000aMin

Sakshi_AppMySite · Answer

Hi Min,\u000a\u000aWe apologise for the trouble you are going through. \u000a\u000aYou seem to be facing a technical issue. It will not be possible for us to resolve your query here. We request you to reach out to our support team again. You can try using a different browser in case you are facing problems loading the email support form. \u000a\u000aIn case the loading issues persist, reach out to us on our contact form: \u000a\u000ahttps://appmysite.com/contact\u002Dus/ \u000a\u000aFeel free to reach out for more questions.

Sheen_AppMySite · Answer

Hi there,\u000a\u000aThanks for reaching out. \u000a\u000aWe are extremely sorry that it is taking us this long to resolve the matter you are facing. Your ticket is already being prioritized and we will have solution at the earliest.\u000a\u000aAs you raised a technical request, it can sometimes take a while for our technical support team to find a resolution.\u000a\u000aAgain, we thank you for your continued support and patience!

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