Q: I bought Tier 5. I got emails about being downgraded?
Hi,
I have an AppSumo Tier 5 and I got emails I have been downgraded to Basic support? Why is that?
We hope you had a hassle-free app-building experience and made the most of our Business support plan, this past month.
You’ve now been downgraded to the Basic support plan. If you found value in the Business support plan and wish to continue accessing support via email, chat, and call, consider upgrading.
I see:
Basic Support plan
Response time depends on volume of Upgrade
support queries received
Sheen_AppMySite
Apr 7, 2025A: Hi there,
Thank you for reaching out.
When you sign up on AppMySite, you’re automatically assigned a Business support plan, for free, for the period of 1 month. Once the one-month period ends, your support plan goes back to the Basic support plan.
With the Basic support plan, you continue to receive email support from our technical support team. In case you run into issues, you simply need to log a ticket from your AppMySite account.
This does not affect your AppSumo license. You can continue using AppMySite to build apps.
Please feel free to reach out for more questions.
ImGaganFollowing
103728664683632161523+1, same question here.
0e0b0dd3f6754365b27f521786b3910bBut I bought my AppMySite Appsumo deals years ago and only got this now.