GM24061Q: Support response time..
Hello! I was very excited to see the App Sumo notice about your new white label solution and am interested for my clients. Because my industry is super competitive, being able to provide the best support is a must. But then I checked out your own support responses on WordPress https://wordpress.org/support/plugin/appmysite/ and this speaks volumes to me.
Under white label, if I have a client in need and you have long support response times or no support at all, how can I offer this service to my own clients with confidence? Or do you have a support plan for this "reseller" business model?
Sheen_AppMySite
Sep 18, 2024A: Hi there,
Thank you for reaching out.
We’re happy to know you’re interested in our Agency product and understand you came across our support forum on WordPress.
Our primary channel of support is email. Most support requests that come to us require troubleshooting. Offering support reliably on the WordPress support forum is difficult, which is why our customers create support tickets from within their AppMySite dashboard. We’ve addressed over 500K emails to date and continue to offer timely support to our customers.
If you have doubts about our response times, we encourage you to create an account and log a support ticket yourself. We’re sure our support team will meet and exceed your expectations when it comes to product support.
Please feel free to reach out for more questions.