Verified purchaser
A Terrible Experience
I bought a lifetime license and couldn't get my site live in the Apple store. I bought a $9 plugin designed to do that for me. It never worked. I wrote to them, saying I never used the product and didn't need it. They raised the price of the plugin renewal to $108 and billed my expired card for it. They refuse to refund it. Terrible treatment, and I regret ever trying to use their product.
Sheen_AppMySite
Dec 7, 2025Hi there,
Thank you for taking the time to share your feedback — we genuinely appreciate it and understand your concerns.
We understand you were unable to submit your app to the Apple App Store. You can always reach out to our support team for assistance regarding the matter. We will help you in every way possible.
Regarding the price revision, we’d like to clarify that an email regarding the add-on price revision was sent in December 2024 to all active subscribers, including your account. As a user subscribed to an add-on, you would have received this communication as part of our standard update process.
That said, we completely understand that this change was not in line with your expectations, especially given the significant price adjustment. The update was made after careful evaluation and was necessary in order to continue offering meaningful improvements, faster support, and greater value to all our customers through our growing suite of features and services.
We’re sorry to hear that you felt unsupported in your refund request. Our team aims to be fair and transparent, and we regret that your experience did not reflect that.
Your trust matters to us, and we’ll use your feedback to improve our communication and support moving forward. If there's anything further we can do to make things right, please don’t hesitate to reach out to us directly.