Hi there,

Thank you for taking the time to share your feedback. We're sorry to hear about the confusion.

When you first signed up, your account received a complimentary one-month Business Support plan, which included additional support channels such as chat and call support. Once the complimentary period ended, your account automatically reverted to the support level included with your AppSumo plan.

We'd like to clarify that email support continues to be included with your AppSumo plan. If you need assistance, you can always reach out to our support team via email, and we'll be happy to help.

We appreciate your feedback and will also review the wording of our support plan communications to make this distinction clearer for our customers.