Verified purchaser
Extremely Disappointed – Price Hike with No Real Notice & Poor Support
I purchased the AppMySite deal via AppSumo on 14th June 2023, along with the “1 AppSumo Publish Addon” for $9/year. It auto-renewed as expected in June 2024 for $9.
However, on 14th June 2025, it auto-renewed for $108 – without my knowledge or consent. Even worse, the invoice description quietly changed from "AppSumo Publish Addon" to "Feature Addons."
I emailed them on the same day asking what the charge was for and requesting a refund. They responded on the 16th saying:
“As per our subscription policy, all active add-ons are automatically renewed unless cancelled in advance.”
I replied asking for the subject line of the renewal notice—I couldn’t find any such email among the 70+ marketing emails they send. They then replied on the 18th, justifying the 12x price increase with vague improvements and saying:
“The price revision reflects our continued investment… The adjustment was made after careful consideration…”
No acknowledgment of how drastic the price change was, or that I asked for a refund the same day.
Also worth noting: the new price works out to $9/month, which matches the old $9/year format. In my opinion, this could mislead users into thinking nothing changed when it very much did. I can't prove this was intentional, but given their refusal to offer a same-day refund, it leaves a bad taste.
This feels deceptive, and support has been completely unhelpful. I can no longer recommend AppMySite, and I’ve lost trust in the platform. Proceed with caution.
Sakshi_AppMySite
Jul 14, 2026Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling disappointed.
We'd like to clarify that the Publish Add-on is an optional subscription and renews automatically unless cancelled before the renewal date, in accordance with the subscription terms accepted at the time of purchase.
Regarding the pricing update, we understand that a significant increase can be frustrating. That's why we notified our AppSumo customers well in advance before the revised pricing took effect, giving everyone sufficient time to review the changes and cancel their subscription if they chose not to continue. Since AppMySite was founded, this has been the only pricing revision we've made.
The updated pricing reflected substantial enhancements to the platform, including ongoing investments in new features, performance improvements, security, and the infrastructure required to support and evolve the service.
While we understand that our no-refund policy may not have been the outcome you were hoping for, it is applied consistently to all subscriptions to ensure fairness for all customers.
We sincerely appreciate your feedback and are sorry that we couldn't meet your expectations. We wish you all the best in your future projects.