Q: Website Visitors & Credits
Hello,
One of the main functions I want to utilize is the visitor identification on the website. I just want to clarify... If I see a contact on the site, email them from your portal, that only counts as one contact credit, but not one export credit, correct?
When using a contact credit to view a contact, do we see their email and phone, or do we have to use an export credit for that?
Or in other words, export credits are only for CSV (or other spreadsheet type) exports, not for phone numbers or viewing/sending emails, correct?
Also, do we tie our SMTP in for email, or does that go through you? I would prefer people get email from our domain.
Thanks!
AroundDeal
Aug 13, 2025A: Hi,
Thanks for your questions! Here are the answers:
1. Visitors feature isn’t included in the LTD Plan—it’s only for Enterprise users.
2. Sending emails to unlocked contacts via AroundDeal uses just one contact credit, no extra export credits.
3. LTD Plans let you view only email contact info.
4. Export credits apply only when exporting unlocked contacts. To view phone numbers, please upgrade to the Standard Plan on our website. You can still email contacts via AroundDeal for free.
5. AroundDeal’s mass mailing connects to your SMTP or Gmail mailbox, making bulk emailing easier while using your own mailbox to send and receive messages.
Hope this helps! Let me know if you have more questions.
Best,