Dear Eric,

Thank you for sharing your feedback with us. We noticed that you rated us 1 taco, and we are genuinely concerned that our service did not meet your expectations.

Could you please let us know which plan you purchased? If it was Plan 4, we are pleased to offer you a free upgrade to our 1-year Ultimate Plan. This upgrade includes access to integrated features that might better suit your needs.

Additionally, we understand the impact of a 1-taco rating and would kindly ask if you could reconsider your comment. We are committed to improving your experience and hope that, with these adjustments, you might feel more satisfied with our service. If you're willing, we would appreciate it if you could update your comment once we've successfully addressed your concerns.

Please let us know how you would like to proceed, or if there's anything specific we can do to assist you further.

Best regards,

AVery Bai
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