A Decline in Quality - Unaddressed Bugs and Poor User Experience
I’m writing this review with a heavy heart. For the past six months, I’ve encountered numerous bugs that have severely hampered my experience with this product. The most glaring issues involve face distortion and hand
When attempting to utilize the AI for fixing facial distortions, instead of enhancing the image, it minimizes the size and degrades the quality drastically. This is not just a minor inconvenience; it’s a significant problem that has made the product virtually unusable.
The lack of action from the developers is disappointing, to say the least. Despite these issues being prevalent for an extended period, there seems to be no effort to rectify them. The lack of updates and bug fixes is a clear sign of negligence and lack of commitment to user satisfaction.
From a product that was once highly regarded, this decline in quality is difficult to witness. Every time I check for updates, I’m faced with the same frustrating bugs and problems. It feels like the product is slipping from good to worse with each passing day.
Unfortunately, at this time, I cannot recommend this product. The developers need to step up, address these issues and improve their communication with users. Until then, it’s hard to see how this product can regain its former glory.
Rating: 1/5 Stars
Kate_SerpWatch
May 9, 2024Hello leon1st,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty, and we're truly sorry to hear about the frustrations you've encountered while using ArtSmart.
We want to assure you that we've been diligently working to stabilize the system and enhance the user experience. We recently introduced Faster Image Generation, allowing users to get images in just 2 seconds, which we hope you find beneficial. You can try it become a Beta Tester: https://docs.artsmart.ai/join-beta-tester-program
Regarding the specific issues you mentioned, such as face distortion and hand problems, we understand how frustrating this must be. Rest assured that addressing these issues is a top priority for us, and our development team is actively working on resolving them. We apologize for any inconvenience you've experienced in the meantime.
We acknowledge that our response time to these issues may not have met your expectations, and for that, we sincerely apologize. We are committed to improving our communication with users and ensuring a more responsive approach to bug fixes and updates.
Your feedback is invaluable to us, as it helps us identify areas that require immediate attention. We genuinely value your loyalty to ArtSmart, and we are dedicated to regaining your trust.
Please know that we are taking your concerns seriously, and we are determined to make ArtSmart the exceptional product you once enjoyed. We hope you'll consider giving us another chance, and we'll do our utmost to provide you with an improved experience.