AudioHero Questions

Showing 1 - 20 of 50 questions

Q: This is the biggest recent regret of mine -- missing this deal.

I tried to check out, credit card was declined. By the time I got it resolved, the deal was closed. PLEASE do a rerun on this one and let us know. Please please please. (Yup, definitely desperate for it).

APPSUMO_MANIFESTO_PKPLUSAug 28, 2019
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Q: Oh!

i missed it.. is there any chance to still get this?

brunourmalmirandaJun 10, 2019
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Q: One question, where do I find or see my current credits?

I can't seem to find it in my account dashboard.

TheCanvasserAug 25, 2018
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Founder Team
Craig_AudioHero

Craig_AudioHero

May 15, 2024

A: Hi Sumo-ling,

The credit balance is shown on the shopping cart page just below the tracks that have been selected for downloading. The dashboard unfortunately will not show your credit balance on the subscription page with this AppSumo promotion being a special offer.

Thanks,

Craig

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Q: I'm in the United States.

I read the question about Germany, and that in Germany additional payments are required to use the music.

I don't know anything about music rights. Although your License seems to indicate the music can be used worldwide without additional fees, under what circumstances and in which countries would I have to pay something additional to use the music?

a9545473f66640caa77dc4ee4487f286Aug 24, 2018
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Founder Team
Craig_AudioHero

Craig_AudioHero

May 15, 2024

A: Hi Sumo-ling,

If you use Audio Hero in a television show, a feature film or a documentary production, please file a cue sheet with your local performing rights society, as a courtesy. You will not be required to pay any additional fees or costs when you submit a cue sheet. If you are located in Germany, there is a possibility of additional cost depending on your use. We are not aware of any...

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Q: I bought this yesterday, I have not recieved the link to use.

christine52Aug 24, 2018
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Founder Team
Craig_AudioHero

Craig_AudioHero

May 15, 2024

A: Hi Christine52,

If you haven't received your email with instructions on how to gain access to Audio Hero, I would recommend contacting AppSumo directly at support@appsumo.com.

Thanks,

Craig

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