Q: I purchased this deal back when AudioHero had a prior "LTD" offer... Account no longer works!
I have used this and enjoyed it a couple to 12 times as a year over the last few years. Recently I attempted to login to my account at AudioHero and the system told me that there was no account attached to my email. I tried a couple different emails just in case I was in error, although I have a carefully tracked database of my logins, to no avail. I then reached out on the contact form on the site, which is seemingly the only way to attempt any contact and heard nothing.
Hey AudioHero folks: Where is the "lifetime"? I would really appreciate having my account reinstated so I can use the service for which I paid. Please advise. Thank you.
Florence_AudioHero
Jul 23, 2025A: Hi MScott_Main_Sumo,
Thanks so much for reaching out — and we’re really sorry you’ve had trouble logging in.
We completely understand how frustrating this must be, especially as someone who’s supported us through AppSumo. We’re here to help get your access back.
If your email isn’t being recognized, it could be due to a typo at signup, a different email used, or just a technical issue. No worries — we’ll sort it out.
When you get a chance, please email us at support@audiohero.com with the following:
Any email addresses you may have used
Approximate purchase date
Your AppSumo code if you happen to have it.
Once we have that info, we’ll do everything we can to get you back up and running quickly.
Thanks again for your patience — we really appreciate it!
Warmly,
Florence.-
MScott_Main_SumoThank you. I will do that immediately.
Hi MScott_Main_Sumo,
Just checking in — we haven’t heard back from you yet. If you’re still having trouble accessing your account, we’re here and ready to help anytime.
Feel free to reach out whenever it’s convenient for you!
Warmly,
Florence