b8d91d9d90bb4231a7e4e437d0874db5Q: How do outbound campaigns work?
You seem to suggest using your tool for outbound campaigns? Is that correct?
Do we need to trigger a call via API and provide the relevant information? Can the API be used to do this?
Or do we provide the details of the people to call inside your application?
Amalia_Awaz
Jan 21, 2026A: Hi there!
Yes, outbound campaigns are supported directly within the platform.
You can create and run outbound or inbound campaigns from the dashboard without needing to trigger each call manually.
For outbound calls, you have a few options:
Run campaigns directly in the platform by importing a contact list, such as a CSV file, and assigning it to an outbound campaign.
Trigger calls via API if you prefer to handle call initiation programmatically.
Use automations through supported tools like Zapier or Make.
Collect contact details externally, for example through a form or CRM widget, then trigger the AI agent to place a call once the details are submitted or updated.
In short, you can either manage outbound calls fully within the application or trigger them externally using API or automation workflows!
Hope this helps!
Team Awaz.ai
Hi, thanks for the answer.
Q1
And the API can handle the details, including details from the CRM that we could pipe through the API and ingest into placeholders / variables in the campaign prompt?
Q2
Also, I presume a campaign has to be linked to an agent? Or do campaigns get their own prompts?