A: Hi there,

Thank you so much for sharing such detailed feedback, it’s appreciated and helpful!

On phone numbers, you’re correct that a number needs to be connected in order to test real PSTN calls. You can connect your own phone number into Awaz with a small $2 connection fee, or purchase a phone number directly through Awaz, which is $10. Not all regions are available natively inside the platform, as some countries require additional verification or carrier restrictions, which is why connecting your own Twilio or Telnyx number is sometimes necessary. If you already have a verified and paid Twilio or Telnyx account, you can connect it to Awaz without an additional connection fee on our side. A verified and paid account on these Telephonies are required in order to complete the connection and properly validate the phone workflow.

Regarding testing and latency, the trial includes 30 free AI call minutes, which can be used in different ways depending on how you choose to test the platform. If you prefer a completely free setup, those minutes can be used with web calls to explore agent behavior, logic, and responses. If you’d like to test real PSTN call quality and latency, you can do so during the trial as well by connecting or purchasing a phone number. In that case, the 30 free minutes still apply, with any phone number or own connected telephony-related costs handled separately.

On actions such as “schedule a call,” this action is designed for phone-based outbound scenarios, where a recipient asks the AI agent to call them back at a later time. In those cases, the system schedules the follow-up and reflects it as expected. When testing via web calls, however, there isn’t a phone number for the agent to call back, so that behavior won’t appear in the same way.

For webhooks, Awaz does support webhook actions directly within the AI agent settings for advanced or custom API-based integrations. However, if you’re integrating through Make, you don’t need to configure those webhooks manually. We have a published module in Make.com called "Digital Influencers", which provides ready-to-use modules and presets for common workflows. The built-in webhook actions are intended primarily for users integrating directly via our API.

To your main question, these features are not disabled in the trial. The trial is meant to let users explore the platform, configure agents, and test call flows. Some production behaviors, particularly those involving real phone calls and carrier connectivity, do require a connected number to fully evaluate.

We appreciate you taking the time to test the platform and share your observations! Feedback like this is helpful in understanding how users experience the trial and how we can better communicate what to expect.

Team Awaz.ai