Verified purchaser
My Honest Review + Detailed Video
We implemented Awaz AI for our outbound sales team this January, and honestly, it’s a massive game-changer!
If you’re in sales, customer support, or running any outreach-heavy business, I genuinely think you need to check out Awaz AI. For anyone who wants to see how it works in action, I highly recommend watching this review video: https://youtu.be/akuMRaPpezU
It shows the setup process and some real campaign results, which helped me a lot in making my decision!
Within days, we rolled out a custom AI voice agent that not only made calls in multiple languages but also felt surprisingly natural and personable on the line. What really blew me away was how easy it was to launch a campaign and integrate with our existing tools—setting up automation with Google Calendar and Zapier was straightforward, and the bulk calling feature lets us reach so many more leads than before.
One of my favorite features is the instant follow-up via SMS and WhatsApp. Our reps used to spend hours just on routine follow-up and appointment booking, but with Awaz, those tasks are now on autopilot and we’re seeing a clear boost in scheduled meetings.
The advanced analytics and sentiment detection mean we can actually listen back and see how the conversations went, which helps us tweak campaigns on the fly.
Above things I liked.
Now here are few things I didn't liked...
Knowledge base needs $10 subscription/month
New Phone Number needs $10 subscription/month
And for these you need your crad connected, which basically evgen for mistakenly click cost charges. So even tough we invest in LTD still need to subscribe for monthly charges for few things.
joao_awaz
Jan 22, 2026Hi there!
Thank you so much for taking the time to share such a detailed and thoughtful review — we’re genuinely happy to hear you’re enjoying Awaz and that it’s making a real impact for your outbound sales team. We’ve been working very hard to make the platform powerful yet easy to use, so feedback like this truly means a lot to the team.
We’re especially glad to hear the AI voice quality, multilingual support, campaign setup, calendar automation, and follow-ups via SMS are helping your team save time and drive more meetings. That’s exactly the kind of outcome we aim to enable.
Regarding the points you mentioned that you didn’t like, we’d like to add some context:
• Knowledge Base ($10/month):
This cost is tied to infrastructure and storage. The knowledge base supports large-scale data, including files of up to 30GB, URLs, and structured Q&A. It allows the AI to dynamically consult and reason over this information in real time during calls, which requires ongoing storage and processing resources.
• Phone number subscription ($10/month):
This covers the cost of provisioning, maintaining, and managing phone numbers within the telephony network, including reliability, routing, and compliance. These are recurring costs we incur from telecom providers, which is why they’re billed separately.
• Card required for add-ons and ''misclicks'':
We understand the concern here. To be transparent, the platform clearly displays multiple warnings and confirmations whenever an action may incur additional charges. Nothing is billed silently, and users are always informed before enabling paid features.
We truly appreciate both the positive feedback and the constructive criticism. It helps us continue improving the platform and communicating more clearly. Thanks again for being part of the Awaz journey — we’re excited to keep building and improving alongside users like you.
Team Awaz.AI