Great customer service, rooting for b2breach, but product is still a bit buggy
I really appreciated that b2breach helped me work through issues with the good customer support, but there are just too many problems and I can only devote so much time to getting this product to work for me. I'm really rooting for b2breach, the market needs a high quality, affordable email sequencer, and I hope they get there soon but they aren't quite there yet.
A few issues I had:
* Email warmup seemed not to work - most of my emails bounced after a few days of warmup; when I turned off b2breach's warmup and signed up for another warmup service, my reputation was initially bad but improved quickly and now my emails go through
* Bounces, read, and replied counting was not accurate
* Adding a new email step to an existing campaign is possible, but the step will never trigger; you need a new campaign
* The email editing window doesn't show any formatting, but when the emails went out they were formatted strangely, with different sections having different fonts. This is probably because I copied and pasted from somewhere else, and the formatting wasn't displayed in the editor but still went out in the real email
* A few times I went to the site it was down for maintenance
* SMTP setup didn't go smoothly
* [this one doesn't matter for the product but it just sort of bothered me] that b2breach claims on their website to be based in San Francisco, but has no teams page, and it seems like they are actually based in Turkey. It's totally fine that they're based in Turkey, I just didn't like that they lied about this
It's hard to provide this feedback when they've been so helpful over support but I hope they can use this feedback to improve the product and ultimately be successful.
Atakanb2b
Aug 20, 2024Hey Collin, I appreciated your feedback, but there's one thing I didn't understand—why is it hard to give feedback if we're in Turkey? Even when my partner and I were in SF, we would be happy to have coffee, but we always preferred to receive feedback online but I still don't understand what the company's location has to do with the services we provide. However, I appreciate the detailed feedback and the helpful points you've provided to aid our development. Thank you!