Q: HI, i bought the platinum plan.
i didn't get something when i used it...
I need to movie my website from "Hosting A" to "Hosting B", the website will be be the same www.example.com -> www.example.com. I just need to change the hosting.
How i have to use your plugin?
I did the backup and what else?
in the new hosting i have to install wordpress? the new database has should be the same name, user and password of the previous database? And after that i have to import the backup made in the website in "Hosting A"?
let me know it please. Thanks
Susie_BackupGuard
May 15, 2024A: Hello dear Sumo-ling!
I am Susie from BackupGuard.
Thank you for the purchase. :)
First, yes, you need to do the backup of the source website (the website from Hosting A).
Then you need to have a fresh WordPress installation in the new hosting (Hosting B), install our plugin there as well.
Once done, please, import the backup file from Hosting A there and restore it.
Please, check this tutorial for more detailed instructions: https://help.backup-guard.com/en/article/migrate-website-1wfid8z/
Let me know if migration is successful. :)