Q: I am having issues with resource usages with Backup Guard.
Even though I have Background operation enabled, CPU usage goes from 15% to 70% when running a backup, Physical Memory Usage goes from 200MB to 1.9GB, I/O goes from near 0MB/s to 12MB/s.
These are really high figures. Everything default other than Background operation turned on.
Is this something you can improve on?
Susie_BackupGuard
May 14, 2024A: Hi there!
I am Susie from BackupGuard.
Thanks for sharing this with us.
We have (and still do!) carried out multiple tests with the plugin and the highest results we have had so far is no more than 10% for the CPU. It shouldn't affect the RAM usage this much as well, the maximum we've had is like 100 MB. So, can I ask you to please carry out another test making sure there is nothing else working at the same moment? This will help us understand if those numbers are related to processes running by BackupGuard.
As for I/O, the number you got is the similar to our results.
We're preparing a big update regarding it which will have the I/O usage issue fixed.
gkcPLUS
Verified purchaser
Hi Susie,
I did another backup and have the same issue. Nothing else was running at the time, and this was during a period of minimal traffic to the site.
CPU was better, like you say. But RAM usage is maxing out my 2GB. I have submitted this to support, but waiting for them to come back.
https://imgur.com/a/zPHAWnU
I see. Thank you for submitting the info to our support team as well.
In that case, it would be better to continue the communication via live chat/email in case the team needs to ask for info that shouldn't be shared publicly.