It was a fair deal but it doesn't work as expected
It was a fair deal but it doesn't work as expected
I really wanted a premium backuper for a lifetime but the free updraft works better for me.
After a while the backups didn't work anymore and I couldn't figure it out.
I might reach out to them in the future. maybe the support will suprise me, but sometimes I just don't like reaching out to support all the time. life is too complex anyway. I wish it was more smooth.
Andrea_BackupGuard
May 9, 2024Dear Zak,
Thanks for the review.
It's Andrea from BackupGuard.
May we kindly ask you to contact support@backup-guard.com and share some details about the issue with us?
In case the backups fail, it will be great to have the backup logs to check.
Here is the article that will help you to download the needed log files:
https://help.backup-guard.com/en/article/how-to-download-the-backup-log-file-fgh0gi/
Please send those via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
In case you don't have access to your dashboard, you can download them using an FTP client. All the backups and related stuff (e.g. log files) have been located in "/wp-content/uploads/backup-guard/" directory.
We are looking ahead to hearing from you soon, so we can improve your experience with the plugin.
Thanks,
BackupGuard Team