BackupGuard WordPress Plugin

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Member since: Nov 2017Deals bought: 72
3 stars
3 stars
Posted: Jan 30, 2021

Really wanted to like this one

The ui is clean and simple and I love the idea of having a backup plugin that works together with a security plugin.
BUT I had a lot of issues with both plugins. The security plugin spiked my server cpu like crazy. The backup plugin failed to take a backup even after increasing server resources. (Using a quality server and both sites weren’t too big) Support was helpful in trying to figure out the issue but my issue was never resolved. I might hang on because I have hopes of it becoming a great product.

Founder Team
Susie_BackupGuard

Susie_BackupGuard

May 9, 2024

Hi there.
I am Susie from BackupGuard.

I am sorry to see you had issues with both of our plugins.

It's kind of strange that CPU was sparked by the Security plugin.
As for the backup: there are cases when increasing the server resource may not help but changing a single setting in the plugin can help. So, we need to see the backup log to come up with a solution for you.

As far as I understand you're still in communication with our support team. So, could you send us another message so I can understand the status of your case and update you? You can include the link to this review as well.

Thanks beforehand. :)

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