BackupSheep

Product details
Sanjay_Marwal

Verified purchaser

Deals bought: 219Member since: Jan 2019
5 stars
5 stars
Apr 30, 2022

It is good but not enough good "YET" to deploy for production or for critical application

I was looking for this sort of tool, and this is full of hope. I tried many options of this application.

Many issues made things worse under the hood.

Everybody knows every server's hardware capacity and software configuration are different. So when we use FTP or any other API, we must have some live process reporting or mechanism that can monitor the progress. It happened to me with one of my servers, and the application slowed down my server. I tried to find a solution on my server, but it started working when I deleted the node from BackupSheep. And Backupsheep took around 10 hours to backup 250MB of data.
I can understand that it may be an issue with the server's capacity, but there is no way we can figure out in BackupSheep that this process will affect the source server.

I tried to find the cause, but there is no way I can check the issue in Backupsheep, and I contacted Bilal as well. But I can understand. He was busy handling the other issues.

I tested many parts of this application as well. I spent a sizeable time. Generally, I don't spend too much time on app sumo applications, but this has a use case for me. That is why I am writing this review as well.

And my finding is following.

If you have sensitive information, especially in FTP, there is a security issue. (Like data, FTP credentials etc.)
This application needs some monitoring tools.
We need a better support system.
Currently, it is a good investment if you need this sort of application in the future. AND AND, I hope Bilal will continue to work on this app, not like many app sumo applications which rename the application and leave "App Sumo" users with buggy applications.
Currently, I will try to avoid using this application in production because it is in the dev phase. But this concept has a future.

Overall, this concept has well-needed demand.

Thanks

Founder Team
Bilal_BackupSheep

Bilal_BackupSheep

May 9, 2024

Hi. Thank you so much for your honest and detailed review. I will try to clarify things one by one :)

-FTP Security
We offer SFTP, FTPS and FTP over TLS as well. You are correct that FTP is not a secure protocol. However, It's presented as a choice to users. In some cases, users want to use FTP; It's totally up to them. We recommend using SFTP and locking access to our IP.

-High Server Load
We allow users to choose between 1 and 10 parallel connections for their website backups. If your server is small, then a higher number of simultaneous connections will cause a high load on the server. So adjust parallel connections depending on your server capacity.

-Support
We are trying to help as many users as we can. I apologize if the support response was slower. Things are getting back to normal now. Let's connect and resolve this issue.

-BackupSheep History & Application
We have been in business since 2017, and we had 2300+ users before the AppSumo deal. We added new 1500+ users since April 8th. The application has been in production since 2017 :) I'm not going anywhere, and you will keep seeing new features almost every week.

-Issues
Your concerns are valid, and feedback like yours is helping us improve the system for everyone. Almost doubling our users in 2 weeks was awesome but exposed a lot of things we can improve.

I think we offer the best support among competitors, so feel free to reach out to me via live chat or email at support@backupsheep.com

My priority is to keep everything smooth before pushing new features to production.

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