The app has a lot of potential, however, once you login there's no walk through of how to set things up or how to understand the features it has to offer. As a user, I feel directionless and so does my team. I've been trying to get support now for a month on something that Bamboo Cloud is suppose to offer - autoplay and embedding videos but reply is very slow. They did say that it is because they are experiencing growth which I can understand, however, not responding for 7-10 days later isn't acceptable either. They did issue a fix for one item but completely forgot the other problem we are experiencing.
If you look at past reviews, you will see that these problems seem to be a common theme since 2020 and they still haven't been fully addressed. I missed the deadline for a refund so I will have to make it a wash but if I could get a refund, I would've.
I contacted support 2 weeks ago. Since I still didn't get an answer after one week, I wrote them regarding my concern about the lack of response after spending 500.- on a product. One week later: still nothing. Shame, refund initiated...
We wait around 10 day for them to fix the auto play problem and to add a SSL to our subdomain. Still not response. We go for refund.
Founder Team
Michal_BambooCloud
May 9, 2024
Hi! Sorry for the late response times, it's not the way we usually work, it's a busy 2 weeks with the end of the campaign and Covid keeps all the kids home. We will reply shortly.
The limits on this plan are great, especially for a lifetime deal. There are definitely some rough edges on the interface as others have mentioned such as not being able to find support, documentation referencing an email that no longer exists, etc. However, the features that are already present are great. For example, you can add multiple buttons as a call to action or even a form to demand email addresses or whatever. You can add security measures to deter people from stealing your videos such as restricting requests to only certain domains (this doesn't stop super aggressive Chinese apps from downloading and reposting it, but anything helps).
Founder Team
Michal_BambooCloud
May 9, 2024
Hi Natan, Thank you very much for choosing us and thank you for the amazing review. We are always working on fixing the platform and making it better. We are also working on adding more tutorials, here is a link to our knowledge center- https://bamboo-cloud.helpscoutdocs.com/
Verified purchaser
Promising App but Customer Service đź‘Ž
The app has a lot of potential, however, once you login there's no walk through of how to set things up or how to understand the features it has to offer. As a user, I feel directionless and so does my team. I've been trying to get support now for a month on something that Bamboo Cloud is suppose to offer - autoplay and embedding videos but reply is very slow. They did say that it is because they are experiencing growth which I can understand, however, not responding for 7-10 days later isn't acceptable either. They did issue a fix for one item but completely forgot the other problem we are experiencing.
If you look at past reviews, you will see that these problems seem to be a common theme since 2020 and they still haven't been fully addressed. I missed the deadline for a refund so I will have to make it a wash but if I could get a refund, I would've.
Share Bamboo Cloud
Verified purchaser
A Product is only ever as good as its support...
I contacted support 2 weeks ago. Since I still didn't get an answer after one week, I wrote them regarding my concern about the lack of response after spending 500.- on a product. One week later: still nothing. Shame, refund initiated...
Share Bamboo Cloud
Verified purchaser
Very bad support
We wait around 10 day for them to fix the auto play problem and to add a SSL to our subdomain. Still not response. We go for refund.
Michal_BambooCloud
May 9, 2024Hi!
Sorry for the late response times, it's not the way we usually work, it's a busy 2 weeks with the end of the campaign and Covid keeps all the kids home.
We will reply shortly.
Share Bamboo Cloud
Verified purchaser
Five Tacos deal - don't miss this deal
I read all the reviews regarding teething problems
We get a super Life Time Deal to make it worthwhile
For my use case this is Ten Tacos plus
I wish the company every success
It may be my best investment for 2022
Michal_BambooCloud
May 9, 2024Thank you very much!
Share Bamboo Cloud
Verified purchaser
Get It Now
The limits on this plan are great, especially for a lifetime deal. There are definitely some rough edges on the interface as others have mentioned such as not being able to find support, documentation referencing an email that no longer exists, etc. However, the features that are already present are great. For example, you can add multiple buttons as a call to action or even a form to demand email addresses or whatever. You can add security measures to deter people from stealing your videos such as restricting requests to only certain domains (this doesn't stop super aggressive Chinese apps from downloading and reposting it, but anything helps).
Michal_BambooCloud
May 9, 2024Hi Natan,
Thank you very much for choosing us and thank you for the amazing review.
We are always working on fixing the platform and making it better.
We are also working on adding more tutorials, here is a link to our knowledge center-
https://bamboo-cloud.helpscoutdocs.com/
Share Bamboo Cloud