kevin7685Q: AI CREDIT
Hello,
I'm on tier 1 (april 2023) and on my dashboard it indicates this:
Your AI credits
10 /50
I just logged in after months of not using Bannerboo.
It should be 50/50 no?
I don't have any credit history.
Nadya_BannerBoo
Jul 25, 2025A: Hello Kevin,
Thank you for reaching out.
To look into this for you, could you please email us at support@bannerboo.com and include the email address associated with your BannerBoo account? We’ll be happy to check your credit history and clarify everything.
Also, just to explain — the numbers you see (e.g., 10 / 50) represent used credits / total available credits. So in this case, it means that 10 credits have been used out of your 50 total.
Looking forward to helping you further.
ok thanks. so maybe i used some credit some months ago... It means it's not 50 credits per month or per year?
It’s possible that some credits were used during a previous session while testing the tool. Currently, AI credits are provided as a one-time allocation and do not renew.