Glitchy and No Tech Support Help
The concept is good, but tons of glitches. Had repeated problems with exporting a banner as a movie file (for use as an Instagram reel). I contacted their support team and received a prompt response asking me for multiple pieces of info/screen shots which I took the time to promptly provide. It's been 12 days since then and I never got a response from them. I wound up having to take the exported movie and import it into Adobe Premier to fix it.
Nadya_BannerBoo
Aug 19, 2024Thank you for sharing your experience, and I’m sorry to hear about the difficulties you’ve encountered.
We strive to provide prompt and effective support, typically responding a few times per day. Sometimes, our emails may inadvertently end up in spam folders, which can lead to delays in communication. We appreciate your patience and encourage you to follow up with us if you haven’t heard back in a while.
Your feedback is valuable, and we are committed to addressing the issues you’ve mentioned and improving our tool. Please let us know if there’s anything else we can do to assist you.
Thank you for your understanding.