Q: Hello, Would you please clarify how long you require to respond to emails usually?

I’ve been waiting for 14 days to get a response from an email sent tom@bcast.fm, and 12 days to get a meaningful response for an email sent to support@bcast.fm other than we received your email and we will come back to you later.

My problem is as follows: after granting access to your platform to one of our clients as a subaccount in your system, he complained that the list of available languages to create a podcast in your system is very much smaller than the list of podcasting approved languages on Apple, Spotify, and Google. Our client’s podcasts published on your platform have been rejected by Apple and Spotify because he wasn’t able to find the language of his podcasts (Hebrew and Arabic) in the drop menu of available languages for creating a podcast on your platform, and he had to choose English, which is the default option.

I thought maybe raising the issue here on our beloved AppSumo platform may push your team to solve a minor issue such as adding more languages to the drop menu of the podcast languages in your platform to be compatible with the list of available podcasting languages on Apple and Spotify. If you are unable or does not want to solve this issue, or do not want to solve it for any reason, please make this clear in order to refund the codes we stacked for your platform from AppSumo and move the podcasts of our client to another developer from Appsumo family who provide identical services to your platform such as lisntr.tech, podcast.co and SoundWise. The latter is currently offering a lifetime subscription through our beloved AppSumo platform.

Best wishes

Sam

tech51Apr 4, 2021
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Posted: Dec 20, 2021

I actually went back to anchor because they would ignore messages for months. And did very little to help someone migrate onto the platform. With zero help, tutorials or even a response to emails beyond figure it out yourself.

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