Terrible Technical Support -1 Taco. Software 5 Tacos.
The software is fantastic. They keep adding features all of the time. I wish I could have bypassed Tech support for the developers. I can't wait to use it as part of my launch, and have already referred people. I've been trying to resolve a technical problem for over a week now. All the do repeat like robots. They don't know what they are doing. They don't listen and are demanding I do a lengthy, unneeded debug process after I sent them screen shots already. I'm being commanded now to either do what they say in Tech Support. They won't look at my problem unless I do it. Technical support should go to the developers more because Tech support does not know how to talk to people or the software package. Even after I had to repeat multiple times that I'm under a strict deadline. Why? because it was ignored.
Danilo_Beamgg
May 9, 2024Hey there, thanks for using our app!
Regarding your experience with our support team, I am sorry you feel this way. Our team did their best to assist you with your issue, however you displayed very little patience into helping us help you. The issue you allegedly encountered seems very unlikely to happen, which means our engineers cannot identify it and work on a fix without detailed information on how to reproduce said issue. We have asked for screenshots, step by step and recordings of the issue you're encountering, which I understand seems like a lot to ask, however it is simply impossible to identify it without this info, given the issue you described just doesn't seem likely in the first place. You have claimed to have tried all of the solutions our support team suggested of you, solutions which should have addressed the issue you described to us, however you refused to provide us with more information and continued to harass our support team member which was trying their best to help.
Ultimately you requested that we removed a code from one account so you could merge with another, which is a request we do not accommodate.
Once more, I am sorry if you had a bad experience with our support. Our team did the best they could to help you address the issue with the little information you provided.