I purchased and redeemed a membership to use be.live a few years ago. I am now, 2 years later, attempting to log back in just to find out that my account has been disconnected. I reach out to customer service and they tell me that my username/email is some random string of letters and numbers. I express to them that I have never had that email, and I request that they readjust the username to my email that I have had for 30 years. They refused but kindly offered to make a new account if I re-pay for the services. I refused and thought I would warn others.