I was a little hesitant to use this plugin in the beginning, but I did it! This week I've implemented it into my website and it works perfect - after a few CSS tweaks to fit my brand. I canceled my livechat subscription and moved my SaaS knowledge over to my own website. I do did some changes to the permalink setup to have a correct URL structure so articles are shown as website.com/category/article. This is better for SEO.

So, the plugin alone didn't cut it for me, but in the end I was able to set this product up in 1 day with all my changes included. It's really a time saver!