BHuman Persona Reviews

I've emailed you all multiple times and it appears that may be virtual assistants who may be handling support and is taking accountability when changing features in your account. I sent multiple emails almost two weeks ago. I filled at least two existing contact forms. At this point no one has done their due diligence to even respond to my ticket.

When I sent a ticket someone had changed the features in my account back to its original form when I first established the account. No response but just changes. Now it appears you all have taken away the persona handling emails which was part of my plan. Are you still in existence ? Why hasn't anyone followed up with me to trouble shoot weeks at a time?

No answer, no help, nothing, total scam.

In english, this is perfect.

I do however think its rushed to announce that this works in the scandinavian languanges, who have three extra letters in the alphabet (Æ,Ø,Å). In Norwegian it sounds like a german guy trying to speak Norwegian and the pacing of the speach is way too fast. I wish I could slow it down. I do however have a belief that this can be really big eventually, but it is still very much early stages so I am torn between a refund or to just keep it for a few years. The tier 3 was pretty steep for something that does not do whats advertised.

I reached out to support and they were quick to answer and very professional, but they did not have a solution to my issues. If I cant use it in Norwegian it has very little value for me at the moment.

UPDATED again: I'm absolutely furious with the entire process. I was excited about creating a persona with your service—especially after even the founder replied to my email—but after 10 days of endless back-and-forth, nothing has worked, and I'm completely at my wit’s end.

I've uploaded my video over 100 times, following every instruction to the letter. I booked video calls, raised tickets, and answered the same questions repeatedly. Every time I got a reply from support—which sometimes takes 24 to 48 hours, and sometimes even up to 3 days—they kept asking, “Did you upload the video?” as if no one had checked my account or investigated the issue. Instead of troubleshooting and looking into my uploads, your team just made me repeat the same steps over and over, offering no real solution.

I wasted four days on this mess. Although support eventually replied, their responses were utterly useless and never resolved the problem. Instead of diving into the system and checking the videos and data I provided, your team simply sent me back to square one each time.

To make matters worse, I eventually received a response that when I uploaded the video, your system was under maintenance—that’s all you have to say? Fifteen days have passed since I purchased this deal, and not once have I been able to successfully create a persona.

Now, about the video requirements: Your support team took seven days to tell me that my video needed to be shorter than 30 seconds. However, during a video call, your staff insisted that my video had to be longer than 1 minute, so I uploaded a 1.5‑minute video. Then, when I tried uploading a 29‑second video, the system threw an error saying the video must be longer than 30 seconds. This is absolutely absurd. Should the video be shorter than 30 seconds, longer than 30 seconds, or longer than 1 minute? No matter what duration I tried—even though I followed your rules precisely—none of the 15 videos I uploaded ever worked. It's a complete mess, and I’m left utterly confused.

Your claim of multilingual support is equally ridiculous. I uploaded a Chinese-speaking video, complete with training data and voice, yet everything failed. For a company that boasts 50 engineers and 4 support staff, it’s clear that no one really knows how your product is supposed to work.

Every time, your emails claimed the upload was successful, but when I logged in, the status still showed as "fail." No matter what duration I tried—even though I strictly followed the instructions—none of the 15 videos I uploaded ever worked. Worse still, your support team themselves struggled to create a persona.

I have all the evidence—emails, video recordings, and countless failed attempts. I'm giving you one last eight hours to resolve this issue before I demand a refund. Fix the root problem and make your system work properly, because I’m sick of repeating myself and wasting my time on this endless, frustrating, and utterly messy process.

Once you deliver a solution, I might consider changing my review rating. But right now, I am left with nothing but disappointment and anger.

ps: Appsumo support, please look into this matter and this deal.

Unlike some reviews, I've been using Persona and Bhuman since the beginning. To prove my belief. I purchased Persona, and I upgraded when they opened a new tier. Persona is made great by team behind it. The team and the software deserve 5 tacos. Sumolings are always looking for a software that evolves, that's Persona and Bhuman to a tee. I highly recommend Persona and Hhuman. In the next few days, I'll be launching Persona on https://tariffproof.com once it's up you'll be able to see the power and it's ability to interact with the sites visitors.