BHuman Persona - Plus Exclusive Reviews

I really wanted to like this product. Really...But the truth is, it's just not ready to be taken seriously as a productivity tool and the customer service provided by the company doesn't exist. I've tried chatting, emailing and even looked into scheduling a 1-on-1 but each attempt came with it's own issues. For emailing, you will get a response but it will be from an AI chatbot. For 1-on-1 you can schedule a call but it for 6am paciic Monday-Friday only. For chat, they don't respond at all. As for the product, it also doesn't work and has many bugs that have no workaround. I haven't found one way to use the product. My persona sends me emails everyday regarding my inbox but it's a generic message speaking on how my "customers are confused about my website or want more product variety". But my persona isn't even connected to my email account. I also don't have products to offer and customers don't email me at all so I'm not sure where it's sourcing it's responses. The chat feature within the website worse than any free chat feature you'll find online like Google's Gemini or GPT as it appears to have a limit on how much of the conversation it will store when you're speaking with it. Everything about this product says it's being developed overseas somewhere and not ready for an American use-case. Again, wanted this product to be the one but it just looks like a money grab at this point.

I have to say that I was pleasantly surprised by this tool ai clone. I have tested many (I am a fan of everything that works with ai, as well as appsumo fan) and I have to say that this one really impressed me... the ability to bring realism to the avatar scenes is impressive. The guys then seemed very active for the promised updates and behind you can see that there is a great team... I think this will become a bright star very soon. Keep it up and don't stop guys!

This tool could be great, but I'm not seeing that right now. The Persona often blurs when it talks and sometimes speaks over itself, saying two things at once. Support claims this will be fixed in the next update, but they haven't informed me when that will happen. Additionally, while I get that admin and sales use Persona for inquiries, it feels inappropriate for technical support. Every time I email support, the Persona replies as if it's solving the issue, but rarely is a real person involved in reviewing my requests. As a result, my technical support inquiries feel ignored.

If I had known they wouldn’t take technical support seriously, I wouldn’t have bought this deal. For now I’ll just wait and hope they improve their support and infrastructure.

For Don (since I can't reply):
I did attend a live office hours. I was promised that it would be addressed and looked into and then I didn't hear back. As for the example Persona, it is on one of my websites: https://www.SellMyFlorida.House

I'm still figuring out how to use this tool effectively, and I expect that it will continue improving. Right now, it's still a little rough around the edges in terms of the responses I'm getting when interacting with the persona.

Hey Don!
Can we get an update soon?
It's been four months, and I'm not really sure we are in fact reaching humans.
Low Taco Score only until we get support. We bought this because of the clever email function, but we haven't been able to try it at all yet. We still have faith and really wish for it to work.

History:
We asked for support on: Aug 28, 2024
- You said "I will ask the team to assist"

Checked in again on:
Fr Aug 30, 2024
- You said "I have asked the team for an update"

Checked in again on:
We Sep 4, 2024
- No Response

Checked in again on:
Tu Sep 24, 2024
- You said: "My sincere apologies for the delay. The team is investigating the issue. I have asked for an update again"

Checked in again on:
Fr Oct 18, 2024
- No Response

Checked in again on:
Tu Oct 22, 2024
- No Response

Checked in today too, of course.