UPDATED again: I'm absolutely furious with the entire process. I was excited about creating a persona with your service—especially after even the founder replied to my email—but after 10 days of endless back-and-forth, nothing has worked, and I'm completely at my wit’s end.

I've uploaded my video over 100 times, following every instruction to the letter. I booked video calls, raised tickets, and answered the same questions repeatedly. Every time I got a reply from support—which sometimes takes 24 to 48 hours, and sometimes even up to 3 days—they kept asking, “Did you upload the video?” as if no one had checked my account or investigated the issue. Instead of troubleshooting and looking into my uploads, your team just made me repeat the same steps over and over, offering no real solution.

I wasted four days on this mess. Although support eventually replied, their responses were utterly useless and never resolved the problem. Instead of diving into the system and checking the videos and data I provided, your team simply sent me back to square one each time.

To make matters worse, I eventually received a response that when I uploaded the video, your system was under maintenance—that’s all you have to say? Fifteen days have passed since I purchased this deal, and not once have I been able to successfully create a persona.

Now, about the video requirements: Your support team took seven days to tell me that my video needed to be shorter than 30 seconds. However, during a video call, your staff insisted that my video had to be longer than 1 minute, so I uploaded a 1.5‑minute video. Then, when I tried uploading a 29‑second video, the system threw an error saying the video must be longer than 30 seconds. This is absolutely absurd. Should the video be shorter than 30 seconds, longer than 30 seconds, or longer than 1 minute? No matter what duration I tried—even though I followed your rules precisely—none of the 15 videos I uploaded ever worked. It's a complete mess, and I’m left utterly confused.

Your claim of multilingual support is equally ridiculous. I uploaded a Chinese-speaking video, complete with training data and voice, yet everything failed. For a company that boasts 50 engineers and 4 support staff, it’s clear that no one really knows how your product is supposed to work.

Every time, your emails claimed the upload was successful, but when I logged in, the status still showed as "fail." No matter what duration I tried—even though I strictly followed the instructions—none of the 15 videos I uploaded ever worked. Worse still, your support team themselves struggled to create a persona.

I have all the evidence—emails, video recordings, and countless failed attempts. I'm giving you one last eight hours to resolve this issue before I demand a refund. Fix the root problem and make your system work properly, because I’m sick of repeating myself and wasting my time on this endless, frustrating, and utterly messy process.

Once you deliver a solution, I might consider changing my review rating. But right now, I am left with nothing but disappointment and anger.

ps: Appsumo support, please look into this matter and this deal.