Verified purchaser
Customer support appears to not exist
I've emailed you all multiple times and it appears that may be virtual assistants who may be handling support and is taking accountability when changing features in your account. I sent multiple emails almost two weeks ago. I filled at least two existing contact forms. At this point no one has done their due diligence to even respond to my ticket.
When I sent a ticket someone had changed the features in my account back to its original form when I first established the account. No response but just changes. Now it appears you all have taken away the persona handling emails which was part of my plan. Are you still in existence ? Why hasn't anyone followed up with me to trouble shoot weeks at a time?
Don_BHuman
Jul 29, 2026Hey â you deserved an actual response and didnât get one. The honest context is that we were completing an extended rebuild of BHumanâs core systems, and I made the wrong decision to keep waiting for completed fixes while the support queue piled up. That does not excuse two weeks of silence or unexplained changes to features in your account.
Please email me directly at [email protected] with âAppSumo â Persona May 2026â in the subject and include the email used for your AppSumo account. Iâll personally review the ticket history, determine why the account entitlements changed, and either restore them or give you a clear explanation and fair resolution. This is not conditional on changing your review.
â Don, Founder of BHuman