This is misleading. \u000a\u000aYou say you have integration with Thrivethemes. I bought 2 codes last time around for this reason…\u000a\u000aAnd you DON’T have integration with thrivethemes.\u000a\u000aYou only have integration with Thrive Apprentice. \u000a\u000aThis is TOTALLY misleading to sumolings. $99 dollars down the drain, as this is the only reason I bought. \u000a\u000aHow can we trust you?

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Smudge2k · Answer

You can get a refund on your purchase for 2 months from the purchase date with Appsumo if you find a product that is not for you. So it\u0027s not money down the drain.

Abdul_Kaioum · Answer

First of all, we are extremely sorry for this incident. As a company, our priority is good product and customer satisfaction.\u000a\u000aNow, let\u0027s explain the situation. Bit Integrations integrates with Thrive Apprentice as a trigger.\u000a\u000aAfter your complaint, our \u0022Developer Team\u0022 immediately investigated this issue and fortunately, we found out the issue.\u000a\u000aOur \u0022Developer Team\u0022 integrate Thrive Apprentice but our \u0022UI\u0022 team was confused between Thrive Apprentice and Thrive Themes (Company Name) logo. Unfortunately, they used Thrive Themes (Company Name) logo instead of Thrive Apprentice logo. This happened in our website\u0027s all integrations list page and social media post.\u000a\u000a\u000aThis mistake was unintentional. Again, we are sorry for this.\u000a\u000aFrom our point of view, we want to mention a few things:\u000a    1. If you check the description from the official WordPress directory, you will notice that it is named Thrive Apprentice. Thrive Apprentice is mentioned in 55 no position.\u000ahttps://wordpress.org/plugins/bit\u002Dintegrations/\u000a\u000a    2. We publish a release note in every update and we mentioned the trigger name as \u0022Thrive Apprentice\u0022 in our release note(version no: 1.3.2 and Release Date – 1 March 2023).\u000ahttps://wordpress.org/plugins/bit\u002Dintegrations/#developers\u000a\u000a    3. In the main plugin you will notice the trigger name \u0022Thrive Apprentice\u0022.\u000a\u0009\u000a\u00094. Honestly, we didn\u0027t know we would get any advantage if we used \u0022Thrive Themes\u0022 instead of \u0022Thrive Apprentice\u0022. It was not a marketing strategy. It is a misunderstanding between our developer team and the UI team. A logo change will fix the issue.\u000a\u000aFinally, the most important thing is Bit Integration also available on WordPress org. The free version has 60+ Triggers and 110+ Actions, a total of 170+ integrations. Anyone can able to test every single trigger and action without the premium plugin. After using the free version if they think Bit Integration is suitable for their business then they can purchase our pro version. Cause we don\u0027t want to invest money in something that is not suitable for their business. Also, we provide support to all users. We don\u0027t separate support for free and pro users.\u000a\u000aWe care about our users\u0027 reviews, feedback, and satisfaction. If we notice any mistake happening from our side we try to solve it as soon as possible and this issue will be fixed as we are promising. We are sorry for this incident. We hope you understand our situation.\u000a\u000aIf you are eligible for a refund policy according to AppSumo then you can refund your money. If the refund period is over please write to us about which \u0022Thrive Themes\u0022 product integration you need. If it is technically possible and feasible for most of the users, then we will do it.\u000a\u000aWe will fix the \u0022Thrive Apprentice\u0022 logo issue in the next update. \u000a\u000aThanks for your patience and understanding.

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