I grabbed this deal a while ago, and I'm glad I did. When it comes to setting up the bot, there is a slight learning curve. However, once set up and the script is added to your website, it works flawlessly. There are training tutorials and videos available to assist you in getting started. Although it would be nice if they added a few more videos, the documentation should suffice. Support is also very responsive and helpful.
I definitely believe this is a good product and would recommend it. If you missed out on this deal, hopefully, it will return to AppSumo.