Not multi-currency, not multi-language, only supports US-based customers
I bought Tier 2 two weeks ago and I am still not able to use the tool!
In my opinion, this tool was not made with European customers in mind, which is ok but then it really needs to be advertised differently.
For example, it does not provide multi-currency, it is only available in USD. I have informed them since day 1, two weeks later EUR is still not available.
It is also not multi-language, basically changing your location and currency in your company settings does not reflect anywhere in the tool, or on the invoices.
Also besides VAT validation not being available, it simply does not even allow to enter any VAT data.
Furthermore payment reconciliation does not even support European banks and payment collection do not support European payment methods. They do offer stripe integration but only for credit card payments.
For all these reasons, no, I do not believe this tool was made with European customers in mind, only for US.
Finally service support chat response time is extremely slow, you can only contact them via a chat but the thing is nobody is ever present in that chat, and I have tried all hours of the day. Therefore you have to wait 24hrs before you get an answer, and even if you reply right away, since nobody is connected, you will have to wait another 24hrs.
They might as well switch to an email service support, that will definitely lower the expectations because when I contact service support in a chat, I am expecting an actual conversation through an instant messaging system.
Now this would not have bothered me of course if the tool was actually working for my use case. Then I would not need to contact service support as often and probably not have noticed their extremely slow response time.
In conclusion, if you are a US-based company with US clients, this is a great tool, it offers lots of very useful features, great value for the price and I would definitely give FIVE TACOS !
However if you are a Europe-based company with European customers, you'll have to find another tool unfortunately. It is simply unusable and most of the awesome features are not applicable to Europe, therefore I can only give one taco!
I really do hope I can find a similar LTD deal that works for Europe!
Danilo_Blixo
May 9, 2024Please request a refund from AppSumo and I’ll give you a free lifetime account for your troubles so you can use Blixo once we can support your use case (non-USD currency display, translation, VAT, and non-US bank reconciliation). If anyone else is having similar issues trying to bill customers in a currency other than USD email support@blixo.com and we’ll offer you the same deal.
Non-USD Currency Display:
We’re still looking into the issues you reported regarding non-USD currency display and as I mentioned to you over email, at first we thought it would be a quick fix as it worked at one point, but after digging into it we found it will take four weeks to fix. We can most likely start working on this in October. To be clear, the line in the AppSumo listing only refers to Stripe supporting multiple languages and currencies. We support Stripe, but I understand you are having difficulty using it to accept currencies besides USD via Blixo, so we’ve disabled the ability to select currencies outside of USD as a temporary fix since it isn’t working correctly for our international customers. If we can think of a easier way to fix this issue, we will do it sooner.
Translation:
While we have customers using Blixo in other countries, our user interface is only available in English. You can translate our emails into whatever language you choose, but all our pre-built components, such as invoices, signup pages, and the customer portal, are currently only available in English. We want to add a translation feature in the future and will let you know where this ends up on our roadmap.
VAT
You can add custom tax amounts on a per country, per state, per customer, per invoice, and per line item basis. If you combine tax rates with our tax rules feature, you can set up different VAT rules for each country that get applied based on a customer’s billing and/or shipping address. On the item or service level you can set prices displayed to be inclusive or exclusive of tax. Unfortunately, we do not currently have VAT validation, but we plan to offer an Avalara integration in the future to support this. You can go to Settings -> Taxes to see all the available options for tax rates and tax rules.
Non-US Bank Reconciliation
Our cash application/payments reconciliation feature uses Plaid to connect to your bank account. You can connect to any financial institution that Plaid supports. This means Blixo currently supports 11,000+ financial institutions in the UK, Europe, US, and Canada. You can see a list of supported financial institutions here (as you can see, they’re constantly adding new banks, including EU-based ones): https://plaid.com/institutions/
Service
We respond to customer questions submitted through our website form or via email within 24 hours during the US work week and typically answer these questions in the order received from 9 AM - 8 PM Eastern Time (it’s currently 9:20 PM for me) Monday - Friday. I understand the chat window is confusing since