3.8
Taco ratings
Customers are all about Bonboarding, praising its easy setup, responsive support, and cost-effectiveness. There are a few hiccups like occasional errors and the need for better integration. Weighing the raves against the occasional grumbles, Bonboarding is hitting the mark and is a solid buy for those in need of creating virtual product tours without writing any code. With an overall rating of 4.3 and a 60-day money-back guarantee, it's worth giving it a try.
AI-powered summary of customer reviews
Verified purchaser
If you want your website to be down for hours > go with them!
There code totally stopped our customer portal and website working, Cancelled
Johnny_Bonboarding
May 9, 2024Thank you for your feedback, and I sincerely apologize for the inconvenience you experienced. We at Bonboarding understand how critical uptime is for our customers. Despite the brief issue, we’re glad we could resolve it quickly—within an hour after detection. We strive to ensure our product enhances user experience seamlessly, as it has for many of our long-term users.
As a dedicated startup, our team is committed to continuous improvement and responsive support. We appreciate your understanding that bumps along the road can happen, though we always aim to minimize their impact. For that reason we have a very thorough testing (both automatic tests for code quality and manual testing).
We value your business and would love another chance to demonstrate the quality and reliability of our service. If there’s anything further we can do to assist you or improve your experience, please let us know.
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Verified purchaser
Forgot to Refund by Two Days; Stuck With It 😭
It’s an ok software. UI is not great, and fonts, colors, and tiny text size are hard for me to see, and I have no vision issues. Definitely doesn’t pass accessibility checks.
The functionality is challenging, and using it is confusing.
Johnny_Bonboarding
May 9, 2024Hi Sarah,
I'm sorry you feel like "stuck" with it. Is there anything we could do to improve your experience? Unfortunately I don't have the power to help with the refund, as it is through AppSumo, but if I can do anything to improve your experience, please let me know.
About the fonts and colors - before deploying any feature we run WAVE - a web accessibility evaluation tool - that checks for sizes, contrasting colors, correct aria tags - as we take accessibility seriously.
However, we can only run those tests for our web app, and not so much for the browser extension. Is that the one where you experienced the accessibility issues?
We work towards making Bonboarding accessible to as many people as possible, so will definitely add some ways to increase font sizes.
And if I can help you in any ways with the functionality, please let me know. I'd be very happy to give a personal explanation, and answer all your questions about how to use it.
Also, feel free to browse our documentation pages: https://docs.bonboarding.com/
These cover some of the most common use cases, and help you getting started.
We are a small team of three, so things might take time (eg. we are non-stop thinking on ways how to make getting started easier and more user friendly), so I appreciate any feedback, that can help us improve our product. 🙂
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Verified purchaser
Works Great!
I really enjoy Bonboarding. The interface in very smooth. All functions seems to work well. This is a very polished product. I like how I can give my clients a quick walk thru on the digital products I have provided. The items on the roadmap will only make this product that much better. I give this one 5 tacos.
Johnny_Bonboarding
May 9, 2024Thank you Patrick!
I'm glad you find it polished :) It is definitely tackling a complex issue, so if you ever have any questions or run into issues, you can always reach out to us.
Glad to have you with Bonboarding!
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Verified purchaser
Doesn't work
This is error message i get whenever i try to open the editor
"Something went wrong
Please check the URL"
Johnny_Bonboarding
May 9, 2024Hi Ankit!
Sorry you see this error. However, the editor opens the edited web app in a new tab, with our Chrome extension activated.
Can you share the URL of the page where it says this error?
Also, if you ever run into issues, feel free to write us on our chat, we'll be here to help you!
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Verified purchaser
Very good solution for saas
Bonboarding is a great product. Creating a tour is simple and highly customizable. The support is responsive and very competent.
Johnny_Bonboarding
May 9, 2024Thanks for the kind words! Glad you like it.
We'll be always there to support you and all our users.
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Verified purchaser
Every SaaS app should use this tool
User on-boarding can make or break your SaaS product and Bonboarding will make it better.
We are using Bonboarding instead of Intercom for our guided tours. Why?
First is COST; seriously, Intercom charges $500 per month for their on-boarding guided walk-through.
Second, I love how you can construct your entire walk through without having to integrate it into your live site.
Basically with their Chrome plugin, you can design every element you need and then once you are comfortable with it, you can THEN add the integration code to your site.
So if you are building a SaaS product and want to improve your on-boarding process, then Bonboarding is awesome.
Johnny_Bonboarding
May 9, 2024Thank you for the kind words!
It really makes my (and my team's) day! 😊 Glad you like the product!
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Verified purchaser
Support team is top notch
Welcome to another ChatGPT free review!
This is a complicated product to make work. Every piece of software is different and has little quirks that can trip it up. But it DOES work, if you know how to bend it.
Without the excellent support team behind it, I'm not sure I'd be keeping it because I needed so much help to get up and running. But they got me taken care of, rather quickly I might add.
And then I changed my software a wee bit. And we're back at square one. I fear we'll get to know each other quite well.
The alternatives are so incredibly expensive that it's a no-brainer to hang on to this as they work out any kinks. Did you know that Intercom's version of this is only available in their $499/mo. plan?
Yeah. $500/mo.
If this even comes close, you should click the buy button. Right now.
Kudos to this dev team.
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Verified purchaser
Amazing
I love this app, well designed and the support team is great, highly recommended.
Johnny_Bonboarding
May 9, 2024Thank you! 😊 Glad you like the support team, we're always here to help!
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Verified purchaser
Startup
This is my surprise app of the year. Where SendNow was the worst! But BonBoarding is much better then a solution like Guidde, which I used to create explainer videos or 'onboarding' videos. Surely I will create an onboarding video, but the tool is ideal for self-service videos, and much more.
The setup went easy, and within 2 minutes I had the first 2 steps/scenes of my video, which I could run in preview very nicely on the website that I captured it on.
I would say, a very handy tool for any developer or startup to own.
Johnny_Bonboarding
May 9, 2024Hi Dennis 🤩
Thank you for your review, it just made our teams day! 🙂 Really glad you liked Bonboarding, and found it easy to use!
If you ever need any help with the tool, just let us know, we're always here to help!
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