3.8
Taco ratings
Customers are all about Bonboarding, praising its easy setup, responsive support, and cost-effectiveness. There are a few hiccups like occasional errors and the need for better integration. Weighing the raves against the occasional grumbles, Bonboarding is hitting the mark and is a solid buy for those in need of creating virtual product tours without writing any code. With an overall rating of 4.3 and a 60-day money-back guarantee, it's worth giving it a try.
AI-powered summary of customer reviews
Verified purchaser
If you want your website to be down for hours > go with them!
There code totally stopped our customer portal and website working, Cancelled
Johnny_Bonboarding
May 9, 2024Thank you for your feedback, and I sincerely apologize for the inconvenience you experienced. We at Bonboarding understand how critical uptime is for our customers. Despite the brief issue, we’re glad we could resolve it quickly—within an hour after detection. We strive to ensure our product enhances user experience seamlessly, as it has for many of our long-term users.
As a dedicated startup,...
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Verified purchaser
Forgot to Refund by Two Days; Stuck With It 😭
It’s an ok software. UI is not great, and fonts, colors, and tiny text size are hard for me to see, and I have no vision issues. Definitely doesn’t pass accessibility checks.
The functionality is challenging, and using it is confusing.
Johnny_Bonboarding
May 9, 2024Hi Sarah,
I'm sorry you feel like "stuck" with it. Is there anything we could do to improve your experience? Unfortunately I don't have the power to help with the refund, as it is through AppSumo, but if I can do anything to improve your experience, please let me know.
About the fonts and colors - before deploying any feature we run WAVE - a web accessibility evaluation tool - that checks for...
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Verified purchaser
Works Great!
I really enjoy Bonboarding. The interface in very smooth. All functions seems to work well. This is a very polished product. I like how I can give my clients a quick walk thru on the digital products I have provided. The items on the roadmap will only make this product that much better. I give this one 5 tacos.
Johnny_Bonboarding
May 9, 2024Thank you Patrick!
I'm glad you find it polished :) It is definitely tackling a complex issue, so if you ever have any questions or run into issues, you can always reach out to us.
Glad to have you with Bonboarding!
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Verified purchaser
Doesn't work
This is error message i get whenever i try to open the editor
"Something went wrong
Please check the URL"
Johnny_Bonboarding
May 9, 2024Hi Ankit!
Sorry you see this error. However, the editor opens the edited web app in a new tab, with our Chrome extension activated.
Can you share the URL of the page where it says this error?
Also, if you ever run into issues, feel free to write us on our chat, we'll be here to help you!
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Verified purchaser
Very good solution for saas
Bonboarding is a great product. Creating a tour is simple and highly customizable. The support is responsive and very competent.
Johnny_Bonboarding
May 9, 2024Thanks for the kind words! Glad you like it.
We'll be always there to support you and all our users.
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