Verified purchaser
Excellent for single companies
In my opinion this is without doubt a 5 Taco product in terms of quality, customer service and features, the product is not new to the market and is primarily a mrr company so ticks all the right boxes for longevity. The only downside is this is geared up for single companies, so for agencies you would need to buy lots of Tier 1 codes rather than Tier 5. I don't think this reduces the Taco rating as it is a solid product with a sold team.
I would however be really grateful if you could confirm if the agency features you meantioned are due in 2024 will be provided to Tier 5 users. I have refunded 4 codes because currently not agency usable and kept Tier 1, I would be very happy to repurchase if you can confirm this will be included.
Oli_BonjoroTestimonials
May 14, 2024Hi categoryx,
We had our meeting today, and I wanted to update you.
We've decided that we will release a "Multi-brand add-on" as part of our roadmap for all tier 5 purchasers. This will include:
- Branded URLs for multiple clients (for request forms and embed URLs). We still need to decide how this will work best from your point of view, so please see my question below.
- Customisable consent management. So you will be able to create a unique thank you message and consent terms for each project (testimonial request form). This will include rich text, so you can link to Ts&Cs if required.
Question we need answering:
For the branded URLs, we need to know if a subdomain, or fully custom domain would work better.
We noted in our discussions that it might be difficult for an agency to ask their client to update their own CNAME records in order to create a fully custom domain (e.g. testimonials.[clientname].com), and it might be much better/easier for us to offer a subdomain instead (e.g. [clientname].[agencyname].com), where you would be able to set up the CNAME under your agency brand, and update the client subdomain without needing to pester them.
Please can you let me know your thoughts on the above? Is our thinking correct here, or is it easy to get clients to update CNAME for you?
Features not included, that may form part of a full Agency plan in the future (but we have no date and can't commit to this yet):
- Branded notification emails, e.g. "testimonial started", "testimonial complete" emails to have client branding. This is just a lot more work, and more of a white-label feature, and we can't commit to that right now. What we might do is just let you switch these off as part of the multi-brand add-on, but I can't commit to that yet.
- Workspaces with different user access levels. So you could invite clients into specific testimonials projects. I have another question here:
Would you need clients to access the Bonjoro portal at all? Or is this never a requirement? Would a "share" link that gives them a view of all collected testimonials work well instead?
Hope this all makes sense. Any questions please ask.