abednunoQ: support...
The big problem I have with you guys before was support. Is LTD support included in this deal?
Tahir_Booknetic
Dec 25, 2024A: Hello,
Thank you for reaching out!
With your purchase, you will receive 6 months of technical support included. This support covers assistance with installation, setup, and resolving any plugin-related issues. If you wish to extend the support period beyond the initial 6 months, you will have the option to purchase additional support.
If you have any further questions or need clarification, feel free to ask. We're here to assist!
Best Regards,
The Booknetic Team
This is a deal breaker for me. I previously purchased the SAS version from your company, spending close to one thousand dollars in total, only to be left with useless software and no support unless I paid an additional 400-plus dollars for another six months. Therefore, I have decided not to waste any more of my money and to cut my losses. Thank you for your reply.
We understand your concerns. With your purchase, you receive six months of free technical support, which is a standard practice in the industry. Once the support period expires, it is indeed necessary to renew or extend it to access ongoing technical support. However, we want to clarify that this does not mean we ignore customers whose support period has ended.
In fact, we frequently assist customers beyond their support period, especially in cases of critical issues, as customer satisfaction is a priority for us. If there’s anything specific we can help you with, please feel free to reach out, and we’ll do our best to assist.
Thank you for sharing your feedback, and we hope to regain your trust.