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The One App to Rule Them All
Let's be honest, the vast majority of us here are looking for that quick "fix-it" program that will make our life and work easier, get us more clients, and help us succeed in our business endeavors. Now, I'm going to be honest with this review; I've only been using Boost.space for a little over a week and have barely touched the surface of what it will do for me and my nonprofit. So, I will not be able to give a full 360 review on how this app has changed my life forever, but I will tell you that it has made a **fantastic** first impression.
Pros ✅ and Cons ❌ Time
✅ The ease of use and navigation - a breath of fresh air compared to many systems I've used. It has a great user interface and is quick to respond. Something nice to have in a system that may end up being the central hub for all of my data and where I will be spending the majority of my computer work time.
✅ The breadth of functions - There are so many out-of-the-box functionalities (modules) and step-by-step workflows to help you get going that it is evident that the developers and team behind Boost.Space has put a lot of thought and hard work into this project.
✅ The depth of integrations - I knew in their marketing that they mentioned having over 1700 integrations, but it wasn't until I got started adding my various external sources that I realized just how many different data sources I interact with every day and how many they have integrations for. Even some that I was sure they wouldn't have, like my survey software Questionpro.
✅ The friendliness of the staff - Yea, let's just say that I have interacted with a hand full of different staff and they have all been very kind, patient and always seem to have a smile on their faces. Their work environment must be a blast to be around, because they all seem so happy to work there.
✅ The quick response time to in-app contacts - Being in a timezone many hours different, I expected a delay in communication, but it isn't that much at all; and in fact there have been times that I was able to get on a chat with someone within minutes and they were able to assist me and help fix the issue I was having.
✅ The detailed documentation - Whenever you run into errors with technology you should always first read the documentation.... well maybe first turn it off then back on... but if that doesn't work, then read the documentation. And they have very good documentation from what I've seen. I've only had a few issues with some (see ❌ below).
✅ The free webinars and education videos for setting up scenarios and automations. These are readily available and I have only been able to watch a few. Too busy with other tasks, but I can't wait to start going through more to see how I can continue to build out the integrations and automate my workflow even more to take more of the mundane tasks off my plate.
❌ The difficulty in setting up some of the more robust integrations - I have a PostgreSQL database that houses all of my members' information, a Salesforce database that houses all of my donor and supporter information, and many MySQL databases for various blogging and eCommerce sites for our nonprofit. For some reason, I just can't get them to work as they are supposed to. I have read the documentation and double checked everything, but still nothing. I did finally send off an email today to support asking for assistance. But, I do wish it was a bit easier to connect.
❌ The confusing verbiage sometimes in how things are labeled - as a for instance, you can place modules within different menus, but then they all are located within the same "My Modules" section as if not separate. So, why different menus? To fix this, I just put those modules in separate folders. Other things like this do pop up from time to time, but that is part of a learning curve.
❌ No News to be found - There is a seeming lack of easily found documentation to get the News module to work. I was able to get the API key and install it. But then it says to use a query, but doesn't say how to write the query or where to put it. I tried just a search term, and nothing showed up. A bit disappointing as this is something that would be great to keep apprised of for my sector of work.
All in all, I give Boost.space 4 tacos. They have a very polished offering here with a LOT of promise! I would give all 5 tacos if the documentation had been more complete to help aid in some standard troubleshooting (ie, you get this error, check this or this error, check this). There also needs to be a bit more documentation on verbiage or how to use newer modules.
But, over all, very happy with my purchase and can't wait to see how this will ultimately help my nonprofit get more organized and grow!
Matous_BoostSpace
May 9, 2024Thank you for sharing your experience with Boost.space and highlighting the aspects that have made a positive impression on you. 🤞
We are sorry that you were unable to get this relatively complex use case working and it is only right that you wrote to support. Since I don't currently know where the error occurred I can't tell you much more than that we are trying to make even these more complex scenarios a breeze for you - we are creating an AI helper that should be able to do a lot of the activities for you. 🔜
As for the menus, they are now primarily used to either make a module available to the user or not - at the same time, we have a feature in our roadmap that will either show you modules in "My modules" or in separate menus. ✅
You're right and we're already working on a fix - we use NewsAPI.org to download news which has released a fairly large change to the API so we need to incorporate those changes. We are working on it. 🔜
Your feedback is invaluable to us, and we're already taking steps to address these concerns. We look forward to your continued feedback and are here to support you every step of the way. 🙏
Thank you for choosing Boost.space 👋