A: You don’t need to connect to Freshdesk, Crisp, or any third-party service unless you prefer to. The built-in chat includes:

Real-time live chat with your visitors

Unified inbox for conversations across channels

Option to assign conversations (Enterprise level)

Seamless handoff from AI to human agents

🔗 But if you do want to connect to Freshdesk, Crisp, etc.:
You can still integrate them for advanced ticketing, CRM workflows, or if your team already uses those platforms.

So, you're fully covered either way — use Bot9’s native live chat, or connect your preferred tool. Let me know if you want help setting it up!