Q: We bought bot9 highest package and when we looked at it a few weeks ago we saw an important feature that the ...
bot can hand over the chat to agents automatically through instructions at any point, right now we are developing an important project using bot9 and we are not able to find or use this essential feature. please help
Suumit_Rollout
May 14, 2024A: All you have to do is just add one instruction as per this article:
https://bot9.helpcenter.bot/article/how-to-handover-a-chat-to-a-human
Email us on helpme@bot9.ai if you need any further help
AbdulOsamaHey Suumit,
The steps in the link are outdated because you've changed the Ui and now we cant select actions, please test the solution you suggest before suggesting, and we have emailed you 5 days ago from to the email helpme@bot9.ai without any response from your support so far.