3.3
Taco ratings
Customers appreciate Bot9 for its quick setup, accurate responses, and ease of use. Some users have encountered issues with PDF importing and limited customization. With an overall rating of 4.0 and positive feedback, it's worth giving Bot9 a try, especially with the 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
The project is dead but AppSumo refused to admit it
No update for a year, services stop working but AppSumo told me the project is not dead.
Sachin_Rollout
Apr 2, 2025You seem to be new to the tech world because we have the custom calling functionality which means you can link it in the world go figure out how to do it instead of writing somebody because of your poor knowledge or understanding of technology
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Verified purchaser
huge disappointment
The product showed great promise, but a few weeks after the sale in Appsumo they basically abandoned the project. I never got a single response from their team.
The custom actions (they were among the first to implement them) never worked. And since they took away the ability to use their own ApiKey, the quality of responses is very bad.
Among the worst purchases of Appsumo.
It is effectively closed, but without being closed.
A nice way of not disbursing the refund.
Unserious for both the founder and appsumo itself, which should not associate its name with such practices and protect its plus users.
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Verified purchaser
seems dead
It was okay in the beginning - but it seems no longer to be supported. also, it is considered malware (now) by google which means, I can no longer include it easily via tagmanager.
in addition, i had several questions, but there is no service/contact/response and nobody even can be found connected to the company in linkedin.
Suumit_Rollout
Feb 21, 2025I understand your frustration and I apologize for the issues you've experienced. I'm sorry to hear that you're facing difficulties with the platform, including the malware warnings and lack of support. I assure you that we are here to help.
To address your concerns, could you please provide me with your email ID? This will allow me to investigate your specific situation and provide you with the best possible assistance. Also, could you please elaborate on the questions you had? The more information you can provide, the better I can understand and address your concerns.
Or feel free to write us on contact@rollout.site
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Verified purchaser
very dissapointed in the product and Suumit Shah the ceo and owner of bot9
the removal of BYOK was abysmal in my use since i can no longer use it with clients
the website has been down for so long so now i cant even login making the use of this impossible
emails support emails are never replied to, no customer support at all
so 1 taco and if i could -5 tacos worst purchase ive made in appsumo, i never write reviews so writing a review specially one thats bad was very ahrd for me im very dissapointed in my experience oevrall
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Verified purchaser
Nice product, BUT doubts about the company and their decisions
First of all, I do like the product. The dashboard is clean and the bots work very well. There have been some nice developments as well. When I purchased the deal, it was not yet possible to let the bots only reply based on trained data. When asked a question that the bot wasn't trained for, it tended to use some general info. That was a pain. After some updates, that became an added feature. So right now I'm pretty pleased with the bot performances.
But! (and I know that the Appsumo review guidelines say 'Review the product, not the terms', but for me (and many other Sumolings), the terms are the reason for purchasing the product)
I purchased Tier 2 because of the BYOK feature. I really wanted to be able to use my own OpenAI account. Suddenly, the company decided to remove that feature. They say it became an obsolete feature since their own language models are performing better now. Well, can I decide that myself?! It's like buying a car and the car company suddenly rips off the windshield wipers, saying that it'll probably not rain anyway.... No, that's not the way you treat your customers.
So if you can't bring your own key, then you totally depend on Bot9. In Tier 2, 5000 messages are included per month. So if you exceed those, you have to pay. I'm pretty sure this was the one and only reason for Bot9 to remove the BYOK feature. The additional credits you pay for once exceeding your limit will be pricey. That's probably the reason why you can't find the costs for additional messages on their website. They tell you to send them an email. So I did. Twice. So far, no response. My experience with companies is that if you have to make a lot of effort to find out about certain costs, it's pricey.
I'm so disappointed in Bot9. It looked like an awesome product. I even bought an Appsumo Plus subscription to be able to pick it up. I had some nice plans with my Bot9 product, but right now I'm doubting whether to use it. Because what will happen in the future....? Maybe they will tell what the price of the additional messages is, but what if they suddenly change this policy again? I'm not able to use this product for different small companies since I don't know what invoice I'll get, suddenly.
Although I like the product and it was maybe my favorite purchase on Appsumo, right now I'm looking for another bot company and not advising people to use Bot9. Also, their regular prices on the website have been increased a lot (like a minimum 100% increase for their cheapest subscription). So it really looks like they are just trying to make big bucks. Which is fine. But don't treat early adopters this way. Why would you?
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