bot9 Reviews

the removal of BYOK was abysmal in my use since i can no longer use it with clients

the website has been down for so long so now i cant even login making the use of this impossible

emails support emails are never replied to, no customer support at all

so 1 taco and if i could -5 tacos worst purchase ive made in appsumo, i never write reviews so writing a review specially one thats bad was very ahrd for me im very dissapointed in my experience oevrall

First of all, I do like the product. The dashboard is clean and the bots work very well. There have been some nice developments as well. When I purchased the deal, it was not yet possible to let the bots only reply based on trained data. When asked a question that the bot wasn't trained for, it tended to use some general info. That was a pain. After some updates, that became an added feature. So right now I'm pretty pleased with the bot performances.

But! (and I know that the Appsumo review guidelines say 'Review the product, not the terms', but for me (and many other Sumolings), the terms are the reason for purchasing the product)

I purchased Tier 2 because of the BYOK feature. I really wanted to be able to use my own OpenAI account. Suddenly, the company decided to remove that feature. They say it became an obsolete feature since their own language models are performing better now. Well, can I decide that myself?! It's like buying a car and the car company suddenly rips off the windshield wipers, saying that it'll probably not rain anyway.... No, that's not the way you treat your customers.

So if you can't bring your own key, then you totally depend on Bot9. In Tier 2, 5000 messages are included per month. So if you exceed those, you have to pay. I'm pretty sure this was the one and only reason for Bot9 to remove the BYOK feature. The additional credits you pay for once exceeding your limit will be pricey. That's probably the reason why you can't find the costs for additional messages on their website. They tell you to send them an email. So I did. Twice. So far, no response. My experience with companies is that if you have to make a lot of effort to find out about certain costs, it's pricey.

I'm so disappointed in Bot9. It looked like an awesome product. I even bought an Appsumo Plus subscription to be able to pick it up. I had some nice plans with my Bot9 product, but right now I'm doubting whether to use it. Because what will happen in the future....? Maybe they will tell what the price of the additional messages is, but what if they suddenly change this policy again? I'm not able to use this product for different small companies since I don't know what invoice I'll get, suddenly.

Although I like the product and it was maybe my favorite purchase on Appsumo, right now I'm looking for another bot company and not advising people to use Bot9. Also, their regular prices on the website have been increased a lot (like a minimum 100% increase for their cheapest subscription). So it really looks like they are just trying to make big bucks. Which is fine. But don't treat early adopters this way. Why would you?

I am extremely disappointed with Bot9's recent decision to remove the BYOK (Bring Your Own Key) feature, which was originally part of the deal. While the product itself is not bad and functions decently, the company's handling of this situation is where the real issue lies.

I specifically purchased the Tier 3 package because of the BYOK feature. It was a crucial part of my decision-making process, providing an extra layer of security and control that I needed. The abrupt removal of this feature without any prior warning, email notification, or compensation is entirely unprofessional. It feels like a bait-and-switch tactic, which is incredibly unfair to loyal customers who believed in Bot9 and supported them from the start.

On June 6th, I reached out via email to inquire if those who purchased the AppSumo deal could still access the BYOK feature. To date, I have received no response — not even a generic acknowledgment. This complete lack of communication and disregard for early customers' concerns is unacceptable. Ignoring the very individuals who supported you in the beginning is no way to build a lasting business relationship.

Ultimately, while the product may perform adequately, Bot9's customer service and ethical practices leave much to be desired. Until they can demonstrate a commitment to their customers and restore trust, I cannot recommend investing in their solutions. Be cautious and reconsider if reliability and transparent communication are important to you.

First of all, I only use Turkish as the language and I use it on about 8 sites.
I only use WhatsApp integration on 1 site.
I had problems when I used my own Openai API.
When I use Bot9's own APIs, I am 100% satisfied with the results, no. But it gives 80-90% good answers. I'm sure it will be improved further.
I hope that a client software that works on Windows will come in the future.

Really very poor customer service , give it a try if you don't trust me ! , as well as they give you a very poor chat widget , where you may not even customize it & at the same time just have limited access, while talking about the yearly plan they ask you to give you the same upgraded plan for USD 10,000, I would hire a developer rather and create this SaaS for this much fee for a year ! coming back to the communication numerous mails were shared but no clear communication was provided by the team nor the founder infact they stopped replying. Sorry Summit never wanted to write such a review , i was initially very much impressed , but the service was poor , i waited at least for 10days .