3.2
Taco ratings
'Customers appreciate Bot9 for its quick setup, accurate bot responses, and ease of use. Some users have encountered issues with importing training data and limited customization options. Despite this, Bot9 remains a valuable tool for automating sales and support tasks. With a 3.2 overall rating and a 60-day money-back guarantee, it's worth giving Bot9 a try for those in need of a customer service chatbot.'
AI-powered summary of customer reviews
Verified purchaser
Abandoned tool - stay away
This started out as one of the most promising AI Chatbot tools, but it died within a year, if even that…
- no updates the past year and and the changelog page doesn’t work (expired domain).
- Support doesn’t answer any emails anymore.
My last email was about an issue with the bot behavior. It was sent. June 16th 2025. Still no answer.
- Features such as BYOK which was the main selling point for T2 and above got removed after like 3-4 months with the excuse that it was not used a lot. I have email proof.
- Many integrations that were promised and listed as coming soon, such as messenger integration, are yet to be released. It’s been 1.5 years.
- The team is very hostile here. Just look in the comments where they blame their customers for technical issues.
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Verified purchaser
Getting in touch with support seems to be impossible
Reaching out to support seems to be impossible. I am unable to use the service not sure if everyone that bought this deal are experiencing issue. Hopefully the company is still supporting this project.
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Verified purchaser
really disappointment
That situation was truly a significant disappointment for me, as everything came to a sudden halt without any explanation. It left me feeling frustrated and confused, especially since there were no answers or comments to clarify what had happened. I was really hoping for some engagement and interaction, but instead, it felt like communication just ceased altogether. The lack of feedback only added to my discontent and left me wondering what went wrong.
Suumit_Rollout
May 16, 2025Email me on suumit@mydukaan.io and I'll get your issue fixed.
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Verified purchaser
The project is dead but AppSumo refused to admit it
No update for a year, services stop working but AppSumo told me the project is not dead.
Sachin_Rollout
Apr 2, 2025You seem to be new to the tech world because we have the custom calling functionality which means you can link it in the world go figure out how to do it instead of writing somebody because of your poor knowledge or understanding of technology
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Verified purchaser
huge disappointment
The product showed great promise, but a few weeks after the sale in Appsumo they basically abandoned the project. I never got a single response from their team.
The custom actions (they were among the first to implement them) never worked. And since they took away the ability to use their own ApiKey, the quality of responses is very bad.
Among the worst purchases of Appsumo.
It is effectively closed, but without being closed.
A nice way of not disbursing the refund.
Unserious for both the founder and appsumo itself, which should not associate its name with such practices and protect its plus users.
Sachin_Rollout
Apr 8, 2025We’re committed to providing a great experience for our users and regret that we fell short in your case. If you’re open to discussing this further, please reach out directly at helpme@bot9.ai
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